Link Jira poller summary tickets to browse URLs in Webex.

Wrap enriched and skipped ticket keys in markdown links using JIRA_BASE_URL so keys are clickable in the hourly poller room summary.

Co-authored-by: Cursor <cursoragent@cursor.com>

services/jiraPoller/README.md

@@ -16,6 +16,9 @@ JQL search → classifyTicket (AI) → resolveEnrichmentPlan (rules)
 Idempotency uses Jira labels (`bot-enriched`, `bot-skipped`), not local
 state. Transient failures leave the ticket unlabeled for retry next hour.
 
+The Webex summary posts each enriched ticket key as a markdown link to
+`JIRA_BASE_URL/browse/{key}` so keys are clickable in the space.
+
 ## Communication Services symptom rules
 
 For tickets with component **Communication Services** and a resolvable store:

services/jiraPoller/formatSummary.js

@@ -0,0 +1,28 @@
+// services/jiraPoller/formatSummary.js
+//
+// Pure formatters for the hourly poller Webex summary message.
+
+import { formatJiraIssueMarkdownLink } from '../../utils/jiraBrowseUrl.js';
+import { iconForTicket } from './ticketIcons.js';
+
+/**
+ * @param {{ key: string, summary: string, storeNum: string, kind: string, reason: string, components?: Array<{name?: string}> }} ticket
+ * @returns {string}
+ */
+export function formatEnrichedTicketLine(ticket) {
+  const icon = iconForTicket(ticket.components, ticket.kind);
+  const keyLink = formatJiraIssueMarkdownLink(ticket.key);
+
+  return (
+    `• ${icon} ${keyLink} [store ${ticket.storeNum}] — ${ticket.summary}\n` +
+    `  _AI: ${ticket.reason}_`
+  );
+}
+
+/**
+ * @param {{ key: string, reason: string }} skipped
+ * @returns {string}
+ */
+export function formatSkippedTicketRef(skipped) {
+  return `${formatJiraIssueMarkdownLink(skipped.key)} (${skipped.reason})`;
+}

services/jiraPoller/ticketIcons.js

@@ -0,0 +1,30 @@
+// services/jiraPoller/ticketIcons.js
+//
+// Component/kind → emoji mapping for poller Webex summary bullets.
+
+export const COMPONENT_ICONS = {
+  'Mobility':               '📱',
+  'Communication Services': '☎️',
+  'Audio Visual':           '📺',
+};
+
+const KIND_ICONS = {
+  phone: '☎️',
+  av:    '📺',
+};
+
+/**
+ * Pick the summary-bullet icon for a ticket.
+ * Prefer the first recognized Jira component; fall back to AI kind.
+ *
+ * @param {Array<{name?: string}>|null|undefined} components
+ * @param {'phone'|'av'|string} [kind]
+ * @returns {string}
+ */
+export function iconForTicket(components, kind) {
+  for (const c of components || []) {
+    const icon = COMPONENT_ICONS[c?.name];
+    if (icon) return icon;
+  }
+  return KIND_ICONS[kind] || '🎫';
+}

services/jiraPollerService.js

@@ -48,6 +48,11 @@ import { adfToPlainText } from '../utils/adfToPlainText.js';
 import { markdownToAdfContent } from '../utils/markdownToAdf.js';
 import { buildAdfComment } from '../utils/adfComment.js';
 import { resolveEnrichmentPlan } from './jiraPoller/enrichmentRules.js';
+import {
+  formatEnrichedTicketLine,
+  formatSkippedTicketRef,
+} from './jiraPoller/formatSummary.js';
+import { getJiraBrowseUrl } from '../utils/jiraBrowseUrl.js';
 import { runEnrichmentChecks } from './jiraPoller/runEnrichment.js';
 
 const BOT_LABEL = 'bot-enriched';
@@ -82,34 +87,7 @@ export const COMPONENT_ROUTES = {
 // Component name → emoji for Webex summary bullets. Icons follow the
 // Jira component (not AI `kind`) so Mobility and Communication Services
 // stay visually distinct even though both enrich as phone snapshots.
-export const COMPONENT_ICONS = {
-  'Mobility':               '📱',
-  'Communication Services': '☎️',
-  'Audio Visual':           '📺',
-};
-
-// Fallbacks when a ticket has no recognized component (shouldn't
-// happen given POLLER_JQL, but the AI can re-route kind independently).
-const KIND_ICONS = {
-  phone: '☎️',
-  av:    '📺',
-};
-
-/**
- * Pick the summary-bullet icon for a ticket.
- * Prefer the first recognized Jira component; fall back to AI kind.
- *
- * @param {Array<{name?: string}>|null|undefined} components
- * @param {'phone'|'av'|string} [kind]
- * @returns {string}
- */
-export function iconForTicket(components, kind) {
-  for (const c of components || []) {
-    const icon = COMPONENT_ICONS[c?.name];
-    if (icon) return icon;
-  }
-  return KIND_ICONS[kind] || '🎫';
-}
+export { COMPONENT_ICONS, iconForTicket } from './jiraPoller/ticketIcons.js';
 
 // The JQL kept as a single owned constant so it's obvious in one place
 // and easy to audit against the spec. Any status/component change lives
@@ -388,19 +366,24 @@ export async function pollNewTickets({ prime = false } = {}) {
   // (this is the "compensating control" for full-auto mode).
   const roomId = process.env.JIRA_POLLER_ROOM_ID;
   if (enriched.length > 0 && roomId) {
+    if (!getJiraBrowseUrl(enriched[0]?.key)) {
+      logger(
+        'jira:poller',
+        'JIRA_BASE_URL is unset — poller summary ticket keys will not be clickable',
+        'warn',
+      );
+    }
+
     const lines = [
       `**${enriched.length} new ticket${enriched.length === 1 ? '' : 's'} auto-enriched** (${elapsedSec}s, ${totalTokens} AI tokens)`,
       '',
-      ...enriched.map((t) =>
-        `• ${iconForTicket(t.components, t.kind)} **${t.key}** [store ${t.storeNum}] — ${t.summary}\n` +
-        `  _AI: ${t.reason}_`,
-      ),
+      ...enriched.map((t) => formatEnrichedTicketLine(t)),
     ];
     if (skipped.length > 0) {
       lines.push('');
       lines.push(
         `_${skipped.length} ticket(s) skipped: ` +
-        `${skipped.map((s) => `${s.key} (${s.reason})`).join(', ')}_`,
+        `${skipped.map((s) => formatSkippedTicketRef(s)).join(', ')}_`,
       );
     }
     try {

tests/jiraBrowseUrl.test.js

@@ -0,0 +1,52 @@
+// tests/jiraBrowseUrl.test.js
+
+import test from 'node:test';
+import assert from 'node:assert/strict';
+
+import {
+  getJiraBrowseUrl,
+  formatJiraIssueMarkdownLink,
+} from '../utils/jiraBrowseUrl.js';
+
+const ORIGINAL_BASE = process.env.JIRA_BASE_URL;
+
+test.after(() => {
+  if (ORIGINAL_BASE === undefined) {
+    delete process.env.JIRA_BASE_URL;
+  } else {
+    process.env.JIRA_BASE_URL = ORIGINAL_BASE;
+  }
+});
+
+test('getJiraBrowseUrl builds browse URL from JIRA_BASE_URL', () => {
+  process.env.JIRA_BASE_URL = 'https://aeo.atlassian.net/';
+  assert.equal(
+    getJiraBrowseUrl('AV-123'),
+    'https://aeo.atlassian.net/browse/AV-123',
+  );
+});
+
+test('getJiraBrowseUrl returns null for invalid keys', () => {
+  process.env.JIRA_BASE_URL = 'https://aeo.atlassian.net';
+  assert.equal(getJiraBrowseUrl(''), null);
+  assert.equal(getJiraBrowseUrl('invalid'), null);
+  assert.equal(getJiraBrowseUrl('av-123'), null);
+});
+
+test('getJiraBrowseUrl returns null when JIRA_BASE_URL is unset', () => {
+  delete process.env.JIRA_BASE_URL;
+  assert.equal(getJiraBrowseUrl('AV-123'), null);
+});
+
+test('formatJiraIssueMarkdownLink returns markdown link when URL is available', () => {
+  process.env.JIRA_BASE_URL = 'https://aeo.atlassian.net';
+  assert.equal(
+    formatJiraIssueMarkdownLink('AV-123'),
+    '[AV-123](https://aeo.atlassian.net/browse/AV-123)',
+  );
+});
+
+test('formatJiraIssueMarkdownLink falls back to backticks when base URL missing', () => {
+  delete process.env.JIRA_BASE_URL;
+  assert.equal(formatJiraIssueMarkdownLink('AV-123'), '`AV-123`');
+});

tests/jiraPoller.formatSummary.test.js

@@ -0,0 +1,51 @@
+// tests/jiraPoller.formatSummary.test.js
+
+import test from 'node:test';
+import assert from 'node:assert/strict';
+
+import {
+  formatEnrichedTicketLine,
+  formatSkippedTicketRef,
+} from '../services/jiraPoller/formatSummary.js';
+
+const ORIGINAL_BASE = process.env.JIRA_BASE_URL;
+
+test.after(() => {
+  if (ORIGINAL_BASE === undefined) {
+    delete process.env.JIRA_BASE_URL;
+  } else {
+    process.env.JIRA_BASE_URL = ORIGINAL_BASE;
+  }
+});
+
+test('formatEnrichedTicketLine includes clickable Jira markdown link', () => {
+  process.env.JIRA_BASE_URL = 'https://aeo.atlassian.net';
+
+  const line = formatEnrichedTicketLine({
+    key: 'AV-4821',
+    summary: 'Store 0782 phone static on AA',
+    storeNum: '0782',
+    kind: 'phone',
+    reason: 'Communication Services symptom — call quality',
+    components: [{ name: 'Communication Services' }],
+  });
+
+  assert.match(line, /\[AV-4821\]\(https:\/\/aeo\.atlassian\.net\/browse\/AV-4821\)/);
+  assert.match(line, /\[store 0782\]/);
+  assert.match(line, /_AI: Communication Services symptom — call quality_/);
+  assert.match(line, /^• ☎️ /);
+});
+
+test('formatSkippedTicketRef includes clickable Jira markdown link', () => {
+  process.env.JIRA_BASE_URL = 'https://aeo.atlassian.net';
+
+  const ref = formatSkippedTicketRef({
+    key: 'AV-9999',
+    reason: 'no store number',
+  });
+
+  assert.equal(
+    ref,
+    '[AV-9999](https://aeo.atlassian.net/browse/AV-9999) (no store number)',
+  );
+});

utils/jiraBrowseUrl.js

@@ -0,0 +1,34 @@
+// utils/jiraBrowseUrl.js
+//
+// Build user-facing Jira browse URLs for Webex markdown links.
+// API calls may use JIRA_CLOUD_ID; browse links always need JIRA_BASE_URL.
+
+const ISSUE_KEY_RE = /^[A-Z][A-Z0-9]+-\d+$/;
+
+/**
+ * @param {string} issueKey
+ * @returns {string|null}
+ */
+export function getJiraBrowseUrl(issueKey) {
+  const key = String(issueKey || '').trim();
+  if (!key || !ISSUE_KEY_RE.test(key)) return null;
+
+  const base = process.env.JIRA_BASE_URL?.replace(/\/$/, '');
+  if (!base) return null;
+
+  return `${base}/browse/${key}`;
+}
+
+/**
+ * @param {string} issueKey
+ * @returns {string}
+ */
+export function formatJiraIssueMarkdownLink(issueKey) {
+  const key = String(issueKey || '').trim();
+  if (!key) return '—';
+
+  const url = getJiraBrowseUrl(key);
+  if (url) return `[${key}](${url})`;
+
+  return `\`${key}\``;
+}