Use Jira component icons in poller enrichment summary bullets.

Show Mobility, Communication Services, and AV with distinct emoji
in the hourly Webex summary instead of a generic Phone/AV label.

services/jiraPollerService.js

@@ -88,6 +88,38 @@ export const COMPONENT_ROUTES = {
   'Audio Visual':           { kind: 'av',    collect: collectDeviceStatus },
 };
 
+// Component name → emoji for Webex summary bullets. Icons follow the
+// Jira component (not AI `kind`) so Mobility and Communication Services
+// stay visually distinct even though both enrich as phone snapshots.
+export const COMPONENT_ICONS = {
+  'Mobility':               '📱',
+  'Communication Services': '☎️',
+  'Audio Visual':           '📺',
+};
+
+// Fallbacks when a ticket has no recognized component (shouldn't
+// happen given POLLER_JQL, but the AI can re-route kind independently).
+const KIND_ICONS = {
+  phone: '☎️',
+  av:    '📺',
+};
+
+/**
+ * Pick the summary-bullet icon for a ticket.
+ * Prefer the first recognized Jira component; fall back to AI kind.
+ *
+ * @param {Array<{name?: string}>|null|undefined} components
+ * @param {'phone'|'av'|string} [kind]
+ * @returns {string}
+ */
+export function iconForTicket(components, kind) {
+  for (const c of components || []) {
+    const icon = COMPONENT_ICONS[c?.name];
+    if (icon) return icon;
+  }
+  return KIND_ICONS[kind] || '🎫';
+}
+
 // The JQL kept as a single owned constant so it's obvious in one place
 // and easy to audit against the spec. Any status/component change lives
 // here.
@@ -263,7 +295,7 @@ export async function pollNewTickets({ prime = false } = {}) {
     return { enriched: 0, skipped: issues.length - primed, primed };
   }
 
-  const enriched = [];   // { key, summary, storeNum, kind, reason }
+  const enriched = [];   // { key, summary, storeNum, kind, reason, components }
   const skipped = [];    // { key, reason }
   let totalTokens = 0;
   for (const issue of issues) {
@@ -369,6 +401,10 @@ export async function pollNewTickets({ prime = false } = {}) {
         storeNum: classification.storeNum,
         kind: classification.kind,
         reason: classification.reason,
+        // Jira components drive the Webex bullet icon (Mobility vs Comm
+        // vs AV). Capture at enrich time so the summary post doesn't
+        // re-walk the issue object.
+        components: f.components || [],
       });
     } catch (err) {
       logger('jira:poller', `${key}: enrichment failed — ${err.message}`, 'error');
@@ -390,7 +426,7 @@ export async function pollNewTickets({ prime = false } = {}) {
       `**${enriched.length} new ticket${enriched.length === 1 ? '' : 's'} auto-enriched** (${elapsedSec}s, ${totalTokens} AI tokens)`,
       '',
       ...enriched.map((t) =>
-        `• **${t.key}** [${t.kind === 'phone' ? 'Phone' : 'AV'}, store ${t.storeNum}] — ${t.summary}\n` +
+        `• ${iconForTicket(t.components, t.kind)} **${t.key}** [store ${t.storeNum}] — ${t.summary}\n` +
         `  _AI: ${t.reason}_`,
       ),
     ];