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Use Jira component icons in poller enrichment summary bullets.

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Show Mobility, Communication Services, and AV with distinct emoji
in the hourly Webex summary instead of a generic Phone/AV label.
This commit is contained in:
Joseph McQueen 2026-07-21 15:53:14 -04:00
parent 7c7d0a898c
commit a807f22b43
1 changed files with 38 additions and 2 deletions
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40
services/jiraPollerService.js
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@ -88,6 +88,38 @@ export const COMPONENT_ROUTES = {
'Audio Visual': { kind: 'av', collect: collectDeviceStatus },
};
// Component name → emoji for Webex summary bullets. Icons follow the
// Jira component (not AI `kind`) so Mobility and Communication Services
// stay visually distinct even though both enrich as phone snapshots.
export const COMPONENT_ICONS = {
'Mobility': '📱',
'Communication Services': '☎️',
'Audio Visual': '📺',
};
// Fallbacks when a ticket has no recognized component (shouldn't
// happen given POLLER_JQL, but the AI can re-route kind independently).
const KIND_ICONS = {
phone: '☎️',
av: '📺',
};
/**
* Pick the summary-bullet icon for a ticket.
* Prefer the first recognized Jira component; fall back to AI kind.
*
* @param {Array<{name?: string}>|null|undefined} components
* @param {'phone'|'av'|string} [kind]
* @returns {string}
*/
export function iconForTicket(components, kind) {
for (const c of components || []) {
const icon = COMPONENT_ICONS[c?.name];
if (icon) return icon;
}
return KIND_ICONS[kind] || '🎫';
}
// The JQL kept as a single owned constant so it's obvious in one place
// and easy to audit against the spec. Any status/component change lives
// here.
@ -263,7 +295,7 @@ export async function pollNewTickets({ prime = false } = {}) {
return { enriched: 0, skipped: issues.length - primed, primed };
}
const enriched = []; // { key, summary, storeNum, kind, reason }
const enriched = []; // { key, summary, storeNum, kind, reason, components }
const skipped = []; // { key, reason }
let totalTokens = 0;
for (const issue of issues) {
@ -369,6 +401,10 @@ export async function pollNewTickets({ prime = false } = {}) {
storeNum: classification.storeNum,
kind: classification.kind,
reason: classification.reason,
// Jira components drive the Webex bullet icon (Mobility vs Comm
// vs AV). Capture at enrich time so the summary post doesn't
// re-walk the issue object.
components: f.components || [],
});
} catch (err) {
logger('jira:poller', `${key}: enrichment failed — ${err.message}`, 'error');
@ -390,7 +426,7 @@ export async function pollNewTickets({ prime = false } = {}) {
`**${enriched.length} new ticket${enriched.length === 1 ? '' : 's'} auto-enriched** (${elapsedSec}s, ${totalTokens} AI tokens)`,
'',
...enriched.map((t) =>
`• **${t.key}** [${t.kind === 'phone' ? 'Phone' : 'AV'}, store ${t.storeNum}] — ${t.summary}\n` +
`• ${iconForTicket(t.components, t.kind)} **${t.key}** [store ${t.storeNum}] — ${t.summary}\n` +
` _AI: ${t.reason}_`,
),
];