Bumps the shared default WAN look-back from 15m to 24h (1440m) so
both /phonestatus follow-ups and /voicediag pick up a full day of
voice-quality signal by default — better for after-the-fact ticket
triage than a live snapshot. Operators wanting real-time behavior
can set WAN_STANDARD_WINDOW_MINUTES=15 or pass --window 15m to
/voicediag.
Also fills in a long-standing help gap: /voicediag was fully
implemented but never listed in /help. Adds it under "AV & phones"
with usage, examples, and notes covering detail mode, --only,
--window, thresholds, kill switch, HTTP shape, and audit logging.
Updates /help phonestatus to call out the 24h WAN follow-up +
cross-link to /voicediag.
Co-authored-by: Cursor <cursoragent@cursor.com>
Prevents the hourly poller from re-classifying the same "not for us"
tickets every hour and burning AI tokens on them forever.
New SKIP_LABEL='bot-skipped' is applied whenever the AI classifier
decides a ticket is out-of-scope (kind='skip', no store number, or an
unroutable kind). The JQL now excludes both bot labels while
preserving the `IS EMPTY OR` union so brand-new unlabeled tickets
still match. Transient failures (AI down, collector 5xx, comment
5xx) intentionally stay unlabeled so they retry next poll.
Labeling is wrapped in a non-throwing helper — a Jira 5xx on the
label call can't abort the batch; the ticket just gets one duplicate
classification next hour, which is far cheaper than dropping the poll.
Multi-integration Webex chat/HTTP bot that unifies phone, AV, and
network status for retail store support. Consolidates data from
Webex Calling, Meraki, Workspace ONE (MDM), Atlas AMP, RED digital
signage, and OptiSigns into rich per-store status commands.
Key surfaces:
- /phonestatus, /avstatus — per-store phone & AV device reports with
clickable Meraki deep-links and per-port detail.
- /webexhost — check/assign Webex Meetings host licenses via the
Service App; adaptive-card confirmation flow, HTTP-API-gated.
- /offboarduser — full Webex Admin offboarding (auth revoke, device
wipe, license removal); adaptive-card confirmation.
- /jirapoll — on-demand trigger for the hourly Jira poller.
- /bulkavstatuscsv — bulk store CSV export with concurrency limits.
Automation:
- Hourly Jira poller (node-cron) with an X.AI (Grok) ticket classifier
that categorizes unassigned tickets as phone/av/skip, extracts store
numbers from free-text, and enriches Jira with the same detailed
markdown the chat commands emit (converted to Jira ADF, preserves
bold + Meraki links). Idempotent via a `bot-enriched` Jira label.
Architecture:
- Node.js 20+, ESM, Express 5, webex-node-bot-framework.
- Layered integrations (integrations/*), services (services/*),
commands (commands/*), utils (utils/*).
- Shared markdown renderers (services/renderers/*) feed both chat
handlers and the Jira poller so the two surfaces stay in sync.
- Hand-rolled markdown-to-ADF converter (utils/markdownToAdf.js) —
no new npm dependency.
- Node built-in test runner (`node --test tests/*.test.js`), 30 tests
covering the converter, renderers, and poller ADF assembly.
Docker + docker-compose deployment. Config via .env
(see .env.example for the full option surface).
