Introduces a new diagnostic command that walks a registry of check
modules against a store user's Webex Calling configuration and
surfaces per-issue adaptive-card remediation for the fixable ones.
Checks (services/voiceDiag/checks/): dnd, callForwarding, callWaiting,
callIntercept, voicemail, hoteling, executiveAssistant,
outgoingPermission, phoneOnline. Remediations offered for DND,
forwarding, waiting, and intercept.
Uses the /v1/people/{id}/features/* admin surface (spark-admin:people_read
+ spark-admin:people_write scopes we already hold) — the earlier
telephony/config/people/*/callSettings/* path scheme returns 404 from
the Webex gateway and is not a live surface. Runner distinguishes
routing-404s ("URL moved") from "not applicable" 404s ("no calling
license") via the response body.
Arg parser accepts detail/detailed/--detail/--detailed and normalises
macOS smart-dashes so --detailed doesn't die when auto-correct
turns it into an em-dash.
Wires a VOICEDIAG_ACTIONS dispatcher in index.js mirroring the IGMP
branch, and registers /voicediag in commands/registry.js. 170 tests
pass (52 new: 39 check + 12 renderer + 5 arg-normalization).
Docs updated in .env.example, services/phoneService.js:467, and a new
services/voiceDiag/README.md that includes a "how to add a check"
recipe plus a note on the earlier wrong URL scheme.
Co-authored-by: Cursor <cursoragent@cursor.com>
The bot runs in the public cloud and can't reach the 10.x/8 network
where DBS-210 bases live. This phase adds a data-center-resident relay
agent that dials outbound over WSS to the bot, and lets /phonestatus
post a follow-up message with per-base health after its main output
has already shipped.
Bot side (services/):
- dectRelayHub.js: WebSocket upgrade handler on /dect-relay/ws with
bearer-token auth (constant-time compare, header + Sec-WebSocket-
Protocol fallback for header-stripping proxies). Promise-based RPC
API with per-call timeouts, mid-flight-disconnect rejection, and
clean replacement of a stale agent socket when a newer one connects.
- dectDiscovery.js: pure filter that turns a phoneService result into
a list of reachable bases. Enforces the "must be on 10.0.0.0/8"
guardrail per requirements, dedups by IP + MAC, prefers Meraki-live
IP over Webex-cached IP.
- dectCollectorService.js: fan-out layer over the hub. collectAll()
runs one RPC per base in parallel with per-base error isolation —
one bad base never fails the batch.
Phone-status integration:
- Renderer gets a dectFollowUpBaseCount opt that emits an italic
"diagnostics loading for N base(s)..." hint inside the DECT section
of the main message.
- New exported renderDectDiagnosticsMarkdown() renders the follow-up
message: healthy/warning icon per base, uptime + firmware summary,
structured Power Loss reboot line, and per-base failure hints (e.g.
"relay accepted the request but the base did not respond in time").
- commands/phoneStatus.js discovers reachable bases synchronously
(pure), sends the main message, then fires collectAll() and posts
the follow-up as a separate message. Failures logged, never thrown
back to the user.
- Chat only: HTTP callers keep their single-message contract.
Agent side (dect-relay-agent/):
- Standalone Node process with its own package.json (only ws, axios,
dotenv). Reuses the shared integrations/cisco-dect/{client,probes,
statusXml}.js modules from the parent workspace so there's no code
duplication.
- Auto-reconnect with exponential backoff + jitter.
- Dispatches collect / reboot / force-reboot / reboot-chain /
force-reboot-chain / factory-reset / reconfigure-tree.
- DECT admin credentials live ONLY on the agent (never on the bot).
Shared bearer token gates the WSS handshake.
- README.md covers install, config, wire protocol, and safety model.
Env / infra:
- .env.example: adds DECT_RELAY_AGENT_TOKEN + optional DECT_RELAY_PATH
and DECT_COLLECT_TIMEOUT_MS. Reframes DECT_TEST_* as the local-dev
test harness rather than the production path.
- index.js: captures the http.Server from app.listen() and attaches
the relay hub when DECT_RELAY_AGENT_TOKEN is set; graceful shutdown
now closes the hub so in-flight RPCs get rejected cleanly.
- Adds "ws" to bot dependencies.
Tests (99 -> 113):
- tests/dectDiscovery.test.js: 13 cases covering the 10.x guardrail,
MAC normalization, IP source preference, dedup, and warning shape.
- tests/dectRelayHub.test.js: 14 integration cases using a real
ws pair on an ephemeral 127.0.0.1 port — auth (missing / wrong /
correct via header / correct via protocol fallback), hello frame,
RPC round-trip with correlation, agent error surfacing, concurrent
out-of-order replies, timeout, mid-flight disconnect, replacement
of a stale socket, and execAction routing.
- tests/renderers.test.js: 8 new cases for the DECT-follow-up loading
hint (plural / singular / off) and the diagnostics renderer (empty,
healthy, warning, power-loss dedup, active RTP, error hint, footer).
Spike scaffolding for reverse-engineering the local admin UI on a
Cisco DBS-210 DECT base station. Not wired into the bot yet -- the
plan is a status.xml data-collector next, then a per-store relay
that fronts these calls over a websocket back to the bot.
- utils/httpDigestAuth.js: dependency-free HTTP Digest MD5/qop=auth
header builder + WWW-Authenticate parser. Preserves empty realm,
which the DBS-210 sends and which most libs silently drop.
- integrations/cisco-dect/client.js: axios wrapper with self-signed
TLS bypass and a single-shot Digest challenge/response interceptor.
- integrations/cisco-dect/probes.js: verified-safe read paths only in
READ_PROBE_PATHS. Every mutating path is quarantined in the
MUTATING_ACTION_PATHS map and exposed only via explicit trigger
helpers (reboot/force-reboot/reboot-chain/factory-reset/reconfigure-
tree) that fetch and attach the CSRF token from /main.html. The
legacy /admin/reboot.htm alias -- which triggered a real reboot
during our first blind probe -- is intentionally NOT reachable.
- tests/httpDigestAuth.test.js: 6 unit tests, including the RFC 2617
canonical example and the DBS-210 empty-realm quirk.
- .env.example: adds DECT_TEST_BASE_IP / _USER / _PASSWORD /
_TIMEOUT_MS for the local test harness (script itself lives under
scripts/, which stays gitignored).
- .gitignore: adds .dect-samples/ so lab captures don't leak.
Prevents the hourly poller from re-classifying the same "not for us"
tickets every hour and burning AI tokens on them forever.
New SKIP_LABEL='bot-skipped' is applied whenever the AI classifier
decides a ticket is out-of-scope (kind='skip', no store number, or an
unroutable kind). The JQL now excludes both bot labels while
preserving the `IS EMPTY OR` union so brand-new unlabeled tickets
still match. Transient failures (AI down, collector 5xx, comment
5xx) intentionally stay unlabeled so they retry next poll.
Labeling is wrapped in a non-throwing helper — a Jira 5xx on the
label call can't abort the batch; the ticket just gets one duplicate
classification next hour, which is far cheaper than dropping the poll.
Multi-integration Webex chat/HTTP bot that unifies phone, AV, and
network status for retail store support. Consolidates data from
Webex Calling, Meraki, Workspace ONE (MDM), Atlas AMP, RED digital
signage, and OptiSigns into rich per-store status commands.
Key surfaces:
- /phonestatus, /avstatus — per-store phone & AV device reports with
clickable Meraki deep-links and per-port detail.
- /webexhost — check/assign Webex Meetings host licenses via the
Service App; adaptive-card confirmation flow, HTTP-API-gated.
- /offboarduser — full Webex Admin offboarding (auth revoke, device
wipe, license removal); adaptive-card confirmation.
- /jirapoll — on-demand trigger for the hourly Jira poller.
- /bulkavstatuscsv — bulk store CSV export with concurrency limits.
Automation:
- Hourly Jira poller (node-cron) with an X.AI (Grok) ticket classifier
that categorizes unassigned tickets as phone/av/skip, extracts store
numbers from free-text, and enriches Jira with the same detailed
markdown the chat commands emit (converted to Jira ADF, preserves
bold + Meraki links). Idempotent via a `bot-enriched` Jira label.
Architecture:
- Node.js 20+, ESM, Express 5, webex-node-bot-framework.
- Layered integrations (integrations/*), services (services/*),
commands (commands/*), utils (utils/*).
- Shared markdown renderers (services/renderers/*) feed both chat
handlers and the Jira poller so the two surfaces stay in sync.
- Hand-rolled markdown-to-ADF converter (utils/markdownToAdf.js) —
no new npm dependency.
- Node built-in test runner (`node --test tests/*.test.js`), 30 tests
covering the converter, renderers, and poller ADF assembly.
Docker + docker-compose deployment. Config via .env
(see .env.example for the full option surface).
