// src/commands/jiraTicket.js
import jira from '../integrations/jira/JiraClient.js';
import { summarizeJiraTicket } from '../services/jiraSummarizer.js';
import { logger } from '../utils/logger.js';
import { getStatusEmoji, calculateDaysOpen } from '../services/jiraService.js';

export async function handleJiraTicket(bot, trigger) {
  logger('jira:ticket', 'Handler entered', 'debug');

  // Support both Webex (args) and HTTP (query) calls
  const query = trigger.query || {};
  const args = trigger.args || [];

  // Get ticket key from args or query param
  const key = (args[0] || query.key || query.ticket || query.id || '')
    .trim()
    .toUpperCase();

  if (!key || !/^[A-Z]+-\d+$/.test(key)) {
    const usage = '**Jira Ticket Usage:**\n' +
      '`/jiraTicket SS-3029` → Fetch ticket with AI summary\n\n' +
      'Also works via HTTP: `?key=SS-3029`';

    await bot.say('markdown', usage);
    return;
  }

  logger('jira:ticket', `Fetching ticket ${key}`, 'debug');

  try {
    const ticket = await jira.getTicket(key);

    const aiSummary = await summarizeJiraTicket(ticket).catch(() => 
      "**Reported Problem:** No details available.\n**Steps Taken:** No information recorded.\n**Final Resolution:** No resolution documented."
    );

    const fields = ticket.fields || {};
    const statusEmoji = getStatusEmoji(fields.status?.name);
    const component = fields.components?.[0]?.name || '—';
    const assignee = fields.assignee?.displayName || '**Unassigned**';
    const days = calculateDaysOpen(fields.created, fields.resolved || fields.updated);

    let reply = `**${key}** - ${fields.summary || '—'}\n\n`;
    reply += `${aiSummary}\n\n`;
    reply += `${statusEmoji} **Status:** ${fields.status?.name || '—'} • Component: ${component}\n`;
    reply += `Assigned: ${assignee} • Open for: ${days} days\n\n`;
    reply += `\n*Last checked: ${new Date().toLocaleTimeString()}*`;

    await bot.say('markdown', reply.trim());

    logger('jira:ticket', `Successfully returned ticket ${key}`, 'debug');

  } catch (err) {
    logger('jira:ticket', `Error fetching ticket ${key}: ${err.message}`, 'error');
    await bot.say('markdown', `❌ Error retrieving ticket **${key}**: ${err.message}`);
  }
}

// (helpers imported from jiraService for DRY / consistency)