import axios from 'axios';
import { logger } from '../../utils/logger.js';


export async function summarizeTicketWithGrokFromContext(context, ticketId) {
    const systemPrompt = `
You are an expert HVAC/facilities technician and ServiceChannel ticket analyst.

Summarize this ticket clearly and concisely.
Use the **ticket description** as the primary source for the **main problem / reason for the ticket**.
Use the notes to provide timeline, actions, status updates, and pending items.

Structure your summary with these sections:
- **Main Problem** (from description)
- **Key Events & Timeline** (chronological bullets from notes, most recent last)
- **Actions Taken**
- **Current Status / Blockers**
- **Pending / Next Steps**

Keep it professional, neutral, factual, under 250 words.
Use bullet points where helpful.
If notes are repetitive, deduplicate them.
If no notes, omit "Key Events & Timeline" or say "No notes recorded."
`;

    const userPrompt = `Summarize this ServiceChannel ticket:\n${context}`;

    try {
        const response = await axios.post(
            process.env.XAI_URL,
            {
                model: process.env.XAI_MODEL,  // or your working model
                messages: [
                    { role: 'system', content: systemPrompt },
                    { role: 'user', content: userPrompt }
                ],
                temperature: 0.3,
                max_tokens: 500
            },
            {
                headers: {
                    Authorization: `Bearer ${process.env.XAI_API_KEY}`,
                    'Content-Type': 'application/json'
                }
            }
        );

        return response.data.choices[0].message.content.trim();
    } catch (err) {
        logger('xai:client', `Error: ${err.response?.data || err.message}`, 'error');
        return `(Summary failed) Raw ticket info: ${context.substring(0, 200)}...`;
    }
}