collabSupport/integrations/serviceChannel/attachments.js
jmcqueen 351f89a9a4 Initial commit: CollabFinder Webex bot
Multi-integration Webex chat/HTTP bot that unifies phone, AV, and
network status for retail store support. Consolidates data from
Webex Calling, Meraki, Workspace ONE (MDM), Atlas AMP, RED digital
signage, and OptiSigns into rich per-store status commands.

Key surfaces:
- /phonestatus, /avstatus — per-store phone & AV device reports with
  clickable Meraki deep-links and per-port detail.
- /webexhost — check/assign Webex Meetings host licenses via the
  Service App; adaptive-card confirmation flow, HTTP-API-gated.
- /offboarduser — full Webex Admin offboarding (auth revoke, device
  wipe, license removal); adaptive-card confirmation.
- /jirapoll — on-demand trigger for the hourly Jira poller.
- /bulkavstatuscsv — bulk store CSV export with concurrency limits.

Automation:
- Hourly Jira poller (node-cron) with an X.AI (Grok) ticket classifier
  that categorizes unassigned tickets as phone/av/skip, extracts store
  numbers from free-text, and enriches Jira with the same detailed
  markdown the chat commands emit (converted to Jira ADF, preserves
  bold + Meraki links). Idempotent via a `bot-enriched` Jira label.

Architecture:
- Node.js 20+, ESM, Express 5, webex-node-bot-framework.
- Layered integrations (integrations/*), services (services/*),
  commands (commands/*), utils (utils/*).
- Shared markdown renderers (services/renderers/*) feed both chat
  handlers and the Jira poller so the two surfaces stay in sync.
- Hand-rolled markdown-to-ADF converter (utils/markdownToAdf.js) —
  no new npm dependency.
- Node built-in test runner (`node --test tests/*.test.js`), 30 tests
  covering the converter, renderers, and poller ADF assembly.

Docker + docker-compose deployment. Config via .env
(see .env.example for the full option surface).
2026-07-01 16:55:03 -04:00

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// src/integrations/serviceChannel/attachments.js
import scAxios from './client.js';
import axios from 'axios';
import { extname } from 'node:path';
import { logger } from '../../utils/logger.js';
const mimeTypes = {
'.pdf': 'application/pdf',
'.jpg': 'image/jpeg',
'.jpeg': 'image/jpeg',
'.png': 'image/png',
'.gif': 'image/gif',
'.doc': 'application/msword',
'.docx': 'application/vnd.openxmlformats-officedocument.wordprocessingml.document',
'.xls': 'application/vnd.ms-excel',
'.xlsx': 'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet',
'.txt': 'text/plain',
};
function getContentTypeFromFilename(filename) {
if (!filename) return 'application/octet-stream';
const ext = extname(filename).toLowerCase();
return mimeTypes[ext] || 'application/octet-stream';
}
// ──────────────────────────────────────────────
// Download single attachment by ID
// ──────────────────────────────────────────────
export async function downloadAttachmentById(workOrderId, attachmentId) {
const start = Date.now();
logger('servicechannel:attachment', `Downloading attachment ${attachmentId} from WO ${workOrderId}`);
try {
// First get metadata (to get Uri + Name)
const metaRes = await scAxios.get(`/odata/workorders(${workOrderId})/attachments`, {
params: { $filter: `Id eq ${attachmentId}` },
});
const atts = metaRes.data.value || [];
if (atts.length === 0) {
throw new Error(`Attachment ${attachmentId} not found on WO ${workOrderId}`);
}
const att = atts[0];
if (!att.Uri) {
throw new Error(`No download URI for attachment ${attachmentId}`);
}
let fileName = att.Name || `attachment_${attachmentId}`;
if (att.Name && !extname(att.Name)) {
fileName += '.bin';
}
// Download the actual file
const fileRes = await axios.get(att.Uri, { responseType: 'arraybuffer' });
logger('servicechannel:attachment',
`Successfully downloaded ${fileName} (${Date.now() - start} ms)`);
return {
success: true,
fileName,
buffer: Buffer.from(fileRes.data),
contentType: getContentTypeFromFilename(fileName),
isInvoiceCopy: !!att.IsInvoiceDigitalCopy,
metadata: att,
};
} catch (err) {
const msg = err.response
? `${err.response?.status || 'unknown'} ${err.message}`
: err.message;
logger('servicechannel:attachment',
`Failed to download attachment ${attachmentId} from WO ${workOrderId}: ${msg}`, 'error');
throw new Error(`Download failed for WO ${workOrderId} / Att ${attachmentId}: ${msg}`);
}
}
// ──────────────────────────────────────────────
// Attachment Functions
// ──────────────────────────────────────────────
export async function listWorkOrderAttachments(workOrderId) {
logger('servicechannel:client', `Listing attachments for work order ${workOrderId}`);
try {
const response = await scAxios.get(`/workorders/${workOrderId}/attachments`);
const attachments = response.data?.value || response.data?.Attachments || response.data || [];
logger('servicechannel:client', `Found ${attachments.length} attachments for WO ${workOrderId}`);
return attachments;
} catch (err) {
logger('servicechannel:client', `Failed to list attachments for WO ${workOrderId}: ${err.message}`, 'error');
return [];
}
}
export async function getWorkOrderAttachments(woId) {
logger('servicechannel:client', `Fetching attachments for work order ${woId}`);
try {
const response = await scAxios.get(`/workorders/${woId}/attachments`);
const attachments = response.data?.value || response.data?.Attachments || response.data || [];
logger('servicechannel:client', `Found ${attachments.length} attachments for WO ${woId}`);
return attachments.map(att => ({
id: att.Id || att.AttachmentId,
fileName: att.FileName || att.Name || att.OriginalFileName || 'attachment',
fileType: att.ContentType || att.MimeType || 'application/octet-stream',
fileSize: att.FileSize ? `${(att.FileSize / 1024).toFixed(1)} KB` : 'Unknown size',
uploadedDate: att.CreatedDateTime || att.UploadedOn || att.DateCreated
? new Date(att.CreatedDateTime || att.UploadedOn || att.DateCreated).toLocaleString('en-US')
: 'Unknown',
downloadUrl: att.DownloadUrl || att.Url || null
}));
} catch (err) {
logger('servicechannel:client', `Error fetching attachments for WO ${woId}: ${err.message}`, 'error');
return [];
}
}