collabSupport/integrations/serviceChannel/client.js

// src/integrations/serviceChannel/client.js
import axios from 'axios';
import { Mutex } from 'async-mutex';
import { logger } from '../../utils/logger.js';

const mutex = new Mutex();
let cachedToken = null;
let tokenExpiresAt = 0;

// ──────────────────────────────────────────────
// Dedicated axios instance for ServiceChannel
// ──────────────────────────────────────────────
export const scAxios = axios.create({
  baseURL: process.env.SC_BASE_URL,
  timeout: 15000,
  headers: {
    'Accept': 'application/json',
    'Content-Type': 'application/json',
  },
});

// Automatic token injection + refresh on 401
scAxios.interceptors.request.use(async (cfg) => {
  if (!cfg.headers.Authorization) {
    const token = await getServiceChannelToken();
    cfg.headers.Authorization = `Bearer ${token}`;
  }
  return cfg;
});

scAxios.interceptors.response.use(
  response => response,
  async (error) => {
    if (error.response?.status === 401) {
      logger('servicechannel:client', '401 detected → forcing token refresh', 'warn');
      await getServiceChannelToken(true); // force refresh

      // Retry once with new token
      const originalRequest = error.config;
      if (!originalRequest._retry) {
        originalRequest._retry = true;
        originalRequest.headers.Authorization = `Bearer ${cachedToken}`;
        return scAxios(originalRequest);
      }
    }
    return Promise.reject(error);
  }
);

// ──────────────────────────────────────────────
// Token management – cached + mutex-protected
// ──────────────────────────────────────────────
export async function getServiceChannelToken(forceRefresh = false) {
  const release = await mutex.acquire();

  try {
    const now = Date.now();

    if (!forceRefresh && cachedToken && now < tokenExpiresAt) {
      return cachedToken;
    }

    logger('servicechannel:client', 'Fetching new ServiceChannel token');

    const basicAuth = Buffer.from(
      `${process.env.SC_CLIENT_ID}:${process.env.SC_CLIENT_SECRET}`
    ).toString('base64');

    const response = await axios.post(
      process.env.SC_OAUTH_URL,
      new URLSearchParams({
        grant_type: 'password',
        username: process.env.SC_USERNAME,
        password: process.env.SC_PASSWORD,
      }).toString(),
      {
        headers: {
          'Authorization': `Basic ${basicAuth}`,
          'Content-Type': 'application/x-www-form-urlencoded',
        },
        timeout: 10000,
      }
    );

    const { access_token, expires_in } = response.data;

    cachedToken = access_token;
    tokenExpiresAt = now + (expires_in * 1000) - 300_000; // refresh 5 min early

    logger('servicechannel:client', `New token acquired (expires in ~${Math.round(expires_in / 60)} minutes)`);
    return access_token;

  } catch (err) {
    const msg = err.response
      ? `${err.response.status} – ${JSON.stringify(err.response.data)}`
      : err.message;

    logger('servicechannel:client', `Token fetch failed: ${msg}`, 'error');
    throw new Error(`ServiceChannel token fetch failed: ${msg}`);
  } finally {
    release();
  }
}

// ──────────────────────────────────────────────
// Simple health-check / token validation
// ──────────────────────────────────────────────
export async function validateToken() {
  try {
    await scAxios.get('/workorders?$top=1');
    logger('servicechannel:client', 'Token validation successful');
    return true;
  } catch (err) {
    logger('servicechannel:client', `Token validation failed: ${err.message}`, 'warn');
    return false;
  }
}

// ──────────────────────────────────────────────
// Work Order Search Functions
// ──────────────────────────────────────────────

export async function searchServiceChannelAVWorkOrders(storeNumber) {
  logger('servicechannel:client', `Searching AV work orders for store ${storeNumber}`);

  try {
    const threeYearsAgo = new Date();
    threeYearsAgo.setFullYear(threeYearsAgo.getFullYear() - 3);
    const fromDate = threeYearsAgo.toISOString().split('T')[0];

    const storeNum = storeNumber.padStart(6, "0");

    const response = await scAxios.get('/workorders', {
      params: {
        'storeId': storeNum,
        'trade': 'Audio'
      }
    });

    const rawData = response.data.value || response.data || [];
    logger('servicechannel:client', `Found ${rawData.length} AV work orders for store ${storeNumber}`);

    return rawData.map(wo => ({
      id: wo.Id,
      woNumber: wo.WorkorderNumber,
      summary: wo.ShortDescription || 'No summary',
      status: `${wo.Status?.Primary || 'Unknown'}/${wo.Status?.Extended || 'Unknown'}`,
      openedDate: wo.CreatedDate ? new Date(wo.CreatedDate).toLocaleDateString() : 'Unknown',
      totalInvoiceCost: Number(wo.Nte || 0)
    }));
  } catch (err) {
    logger('servicechannel:client', `Work order search error for store ${storeNumber}: ${err.message}`, 'error');
    if (err.response) {
      logger('servicechannel:client', `Response status: ${err.response.status}`, 'error');
    }
    return [];
  }
}

export async function getWorkOrderNotes(woId) {
  logger('servicechannel:client', `Fetching notes for work order ${woId}`);

  try {
    const response = await scAxios.get(`/workorders/${woId}/notes`, {
      params: {
        "paging": "1:9999"
      }
    });

    const notesArray = response.data.Notes || response.data.value || response.data || [];

    if (!Array.isArray(notesArray)) {
      logger('servicechannel:client', `Notes response is not an array for WO ${woId}`, 'warn');
      return [];
    }

    logger('servicechannel:client', `Retrieved ${notesArray.length} notes for WO ${woId}`);
    return notesArray.map(note => ({
      date: note.DateCreated ? new Date(note.DateCreated).toLocaleString() : 'Unknown',
      text: note.NoteData || '',
      createdBy: note.CreatedBy || 'Unknown'
    }));
  } catch (err) {
    logger('servicechannel:client', `Failed to fetch notes for WO ${woId}: ${err.message}`, 'error');
    return [];
  }
}

export async function getWorkOrderDetails(woId) {
  logger('servicechannel:client', `Fetching full details for work order ${woId}`);

  try {
    const response = await scAxios.get(`/workorders/${woId}`);
    return response.data;
  } catch (err) {
    logger('servicechannel:client', `Error fetching details for WO ${woId}: ${err.message}`, 'error');
    return null;
  }
}

export { 
  listWorkOrderAttachments, 
  downloadAttachmentById,
  getWorkOrderAttachments 
} from './attachments.js';
export default scAxios;