collabSupport/services/voiceDiag/checks/dnd.js

// src/services/voiceDiag/checks/dnd.js
//
// Detects whether the store's canonical Webex Calling user has Do
// Not Disturb enabled. DND-on is a top-5 cause of "the store phone
// doesn't ring" tickets — with DND on, incoming Webex calls skip the
// device entirely and go straight to voicemail (or the configured
// forward-when-no-answer target).
//
// Endpoint: GET/PUT /v1/people/{personId}/features/doNotDisturb
// Payload:  { enabled: boolean, ringSplashEnabled: boolean }
//
// Scope:    spark-admin:people_read (GET) + spark-admin:people_write (PUT).
//           These are the scopes /webexhost / /offboarduser already use,
//           so no re-bootstrapping is needed. NOTE: the plan initially
//           referenced /v1/telephony/config/people/{id}/callSettings/*
//           but every one of those paths returns 404 "no static resource"
//           from the Webex API gateway — the current admin surface for
//           per-person call settings is `/v1/people/{id}/features/*`.
//           See wxc_sdk's user-call-settings table for the full list.
//
// Remediation: PUT `{enabled: false, ringSplashEnabled: false}`. We
// force ringSplashEnabled off too on the reasonable assumption that a
// store phone user in a diagnostic sweep doesn't want the visual
// "someone is calling you" splash left dangling half-configured. If
// this ever becomes a policy issue, split it into two remediations
// and drop the ringSplash toggle here.

import { logger } from '../../../utils/logger.js';
import { describeRequester } from '../../../utils/requester.js';

const ENDPOINT = (personId) =>
  `people/${personId}/features/doNotDisturb`;

export const dndCheck = {
  id: 'dnd',
  label: 'Do Not Disturb',
  requires: ['personId'],
  scope: 'spark-admin:people_read',

  async run(ctx) {
    const data = await ctx.webex.request('GET', ENDPOINT(ctx.personId));

    const enabled = !!data?.enabled;
    const ringSplashEnabled = !!data?.ringSplashEnabled;

    if (!enabled) {
      return {
        status: 'ok',
        message: 'DND is off.',
        details: { enabled, ringSplashEnabled },
        remediation: null,
      };
    }

    return {
      status: 'warn',
      message:
        'DND is enabled — incoming calls will be silenced on this user\'s phones.',
      details: { enabled, ringSplashEnabled },
      remediation: {
        action: 'disable_dnd',
        title: 'Disable DND',
        summary: `Turn DND off for ${ctx.personLabel}.`,
        payload: {
          personId: ctx.personId,
          personLabel: ctx.personLabel,
          storeNum: ctx.storeNum,
          // Snapshot of the "before" state so the audit log line
          // reads correctly after we PUT the new value.
          before: { enabled, ringSplashEnabled },
        },
      },
    };
  },

  remediations: {
    async disable_dnd(bot, data, requester) {
      const { personId, personLabel, storeNum, before } = data;

      logger(
        'voicediag:audit',
        `CONFIRMED disable_dnd for ${personLabel} (person=${personId}, store=${storeNum}) ` +
        `by ${describeRequester(requester)} — was enabled=${before?.enabled ?? 'unknown'}, ` +
        `ringSplashEnabled=${before?.ringSplashEnabled ?? 'unknown'}`,
      );

      try {
        // Import lazily so unit tests can replace the exported webex
        // singleton via ctx.webex in run(), while the remediation path
        // stays honest about which client it uses in production.
        const { default: webex } = await import('../../../integrations/webex/WebexClient.js');
        await webex.request('PUT', ENDPOINT(personId), {
          enabled: false,
          ringSplashEnabled: false,
        });
      } catch (err) {
        logger(
          'voicediag:audit',
          `FAILED disable_dnd for ${personLabel}: ${err.message}`,
          'error',
        );
        await bot.say(
          'markdown',
          `❌ Failed to disable DND for **${personLabel}**: ${err.message}`,
        );
        return;
      }

      await bot.say(
        'markdown',
        `✅ DND disabled for **${personLabel}** (store ${storeNum}). ` +
        `Re-run \`/voicediag ${storeNum}\` to verify.`,
      );
      logger(
        'voicediag:audit',
        `COMPLETED disable_dnd for ${personLabel} (store ${storeNum})`,
      );
    },
  },
};