collabSupport/utils/grokSummarizer.js

// src/utils/grokSummarizer.js
import axios from 'axios';
import { logger } from './logger.js';
import { getWorkOrderNotes } from '../integrations/serviceChannel/client.js';

/**
 * Summarize a batch of work orders using Grok
 */
export async function summarizeWorkOrders(workOrders) {
  if (workOrders.length === 0) return [];

  logger('grok:summarizer', `Starting batch summarization for ${workOrders.length} work orders`);

  const batchSize = 8; // Keep small to avoid token limits
  const batches = [];

  for (let i = 0; i < workOrders.length; i += batchSize) {
    batches.push(workOrders.slice(i, i + batchSize));
  }

  const allSummaries = [];

  for (const batch of batches) {
    logger('grok:summarizer', `Processing batch of ${batch.length} work orders`);

    try {
      // Fetch notes for this batch in parallel
      const batchWithNotes = await Promise.all(
        batch.map(async (wo) => {
          const notes = await getWorkOrderNotes(wo.id).catch((err) => {
            logger('grok:summarizer', `Failed to fetch notes for WO ${wo.id}: ${err.message}`, 'warn');
            return [];
          });
          return { ...wo, notes };
        })
      );

      const prompt = `
You are a concise technical summarizer for Service Channel work orders (Audio Visual trade).
For each work order below, create a **short but descriptive summary** (2-3 sentences max) focused ONLY on:
- What the problem was (from description)
- What troubleshooting and resolution steps were taken (prioritize notes/comments for specific actions)

Output **ONLY** a valid JSON array, no extra text:
[
  {
    "woNumber": "string",
    "summary": "2-3 sentence summary here",
    "status": "string",
    "openedDate": "string",
    "totalInvoiceCost": number
  }
]

Work orders with notes:
${JSON.stringify(batchWithNotes, null, 2)}
`;

      const response = await axios.post(
        process.env.XAI_URL,
        {
          model: process.env.XAI_MODEL,
          messages: [
            { role: 'system', content: 'Output ONLY valid JSON array. No other text.' },
            { role: 'user', content: prompt }
          ],
          temperature: 0.3,
          max_tokens: 2000
        },
        {
          headers: {
            Authorization: `Bearer ${process.env.XAI_API_KEY}`,
            'Content-Type': 'application/json'
          }
        }
      );

      const content = response.data.choices[0].message.content.trim();
      let summaries = [];

      try {
        summaries = JSON.parse(content);
      } catch (parseErr) {
        logger('grok:summarizer', `JSON parse failed for batch. Raw content: ${content.substring(0, 300)}...`, 'warn');
        summaries = batchWithNotes.map(wo => ({
          woNumber: wo.woNumber,
          summary: wo.summary || 'No summary available',
          status: wo.status,
          openedDate: wo.openedDate,
          totalInvoiceCost: wo.totalInvoiceCost
        }));
      }

      allSummaries.push(...summaries);
      logger('grok:summarizer', `Successfully summarized batch of ${batch.length} work orders`);

    } catch (err) {
      logger('grok:summarizer', `Batch summarization failed: ${err.message}`, 'error');
      // Fallback: return basic info
      allSummaries.push(...batch.map(wo => ({
        woNumber: wo.woNumber,
        summary: wo.summary || 'Summary unavailable due to error',
        status: wo.status,
        openedDate: wo.openedDate,
        totalInvoiceCost: wo.totalInvoiceCost
      })));
    }
  }

  logger('grok:summarizer', `Completed summarization of ${allSummaries.length} work orders`);
  return allSummaries;
}

/**
 * Generate a Grok summary from a single ticket + notes
 */
export async function summarizeTicketWithGrok(ticket, notes = []) {
  logger('grok:summarizer', `Summarizing ticket ${ticket.Id || 'N/A'}`);

  try {
    let contextText = `Ticket ID: ${ticket.Id || 'N/A'}\n`;
    contextText += `Title/Description: ${ticket.Description || 'N/A'}\n`;
    contextText += `Trade: ${ticket.Trade || 'N/A'}\n`;

    let statusValue = 'N/A';
    if (ticket.Status) {
      if (typeof ticket.Status === 'string') statusValue = ticket.Status;
      else if (typeof ticket.Status === 'object') {
        statusValue = ticket.Status.Primary || ticket.Status.Extended || 'N/A';
      }
    }
    contextText += `Status: ${statusValue}\n`;
    contextText += `Priority: ${ticket.Priority || 'N/A'}\n`;
    contextText += `Location/Store: ${ticket.Location?.StoreId || 'N/A'}\n`;
    contextText += `Not-to-Exceed (NTE): $${ticket.Nte || 'N/A'}\n\n`;

    contextText += `Notes / Updates (chronological, most recent last):\n\n`;
    notes.forEach(note => {
      const date = new Date(note.date || '').toLocaleString('en-US', {
        timeZone: 'America/New_York',
        dateStyle: 'short',
        timeStyle: 'short'
      });
      const author = note.createdBy || 'Unknown';
      const type = note.NoteType || note.Type || 'Note';
      contextText += `[${date}] ${author} (${type}):\n`;
      contextText += `${(note.text || '').trim()}\n`;
      contextText += '---\n';
    });

    const prompt = `
You are an expert HVAC/facilities technician and ServiceChannel ticket analyst.
Summarize this ticket clearly and concisely.

Use the **ticket description** as the primary source for the **main problem**.
Use the notes to provide timeline, actions, status updates, and pending items.

Structure your summary with these sections:
- **Main Problem** (from description)
- **Key Events & Timeline** (from notes)
- **Actions Taken**
- **Current Status / Blockers**
- **Pending / Next Steps**

Keep it professional, neutral, factual, under 250 words.
Use bullet points where helpful.

Ticket data & notes:
${contextText}
`;

    const response = await axios.post(
      process.env.XAI_URL,
      {
        model: process.env.XAI_MODEL,
        messages: [
          { role: 'system', content: 'You are a concise, technical ticket analyst.' },
          { role: 'user', content: prompt }
        ],
        temperature: 0.3,
        max_tokens: 500,
        top_p: 0.95
      },
      {
        headers: {
          Authorization: `Bearer ${process.env.XAI_API_KEY}`,
          'Content-Type': 'application/json'
        }
      }
    );

    const summary = response.data.choices[0].message.content.trim();
    logger('grok:summarizer', `Successfully summarized ticket ${ticket.Id || 'N/A'}`);
    return summary;

  } catch (error) {
    logger('grok:summarizer', `Grok summarization error for ticket ${ticket.Id || 'N/A'}: ${error.message}`, 'error');
    return 'Summary unavailable due to error.';
  }
}