collabSupport/integrations/webex/BotClient.js
jmcqueen 351f89a9a4 Initial commit: CollabFinder Webex bot
Multi-integration Webex chat/HTTP bot that unifies phone, AV, and
network status for retail store support. Consolidates data from
Webex Calling, Meraki, Workspace ONE (MDM), Atlas AMP, RED digital
signage, and OptiSigns into rich per-store status commands.

Key surfaces:
- /phonestatus, /avstatus — per-store phone & AV device reports with
  clickable Meraki deep-links and per-port detail.
- /webexhost — check/assign Webex Meetings host licenses via the
  Service App; adaptive-card confirmation flow, HTTP-API-gated.
- /offboarduser — full Webex Admin offboarding (auth revoke, device
  wipe, license removal); adaptive-card confirmation.
- /jirapoll — on-demand trigger for the hourly Jira poller.
- /bulkavstatuscsv — bulk store CSV export with concurrency limits.

Automation:
- Hourly Jira poller (node-cron) with an X.AI (Grok) ticket classifier
  that categorizes unassigned tickets as phone/av/skip, extracts store
  numbers from free-text, and enriches Jira with the same detailed
  markdown the chat commands emit (converted to Jira ADF, preserves
  bold + Meraki links). Idempotent via a `bot-enriched` Jira label.

Architecture:
- Node.js 20+, ESM, Express 5, webex-node-bot-framework.
- Layered integrations (integrations/*), services (services/*),
  commands (commands/*), utils (utils/*).
- Shared markdown renderers (services/renderers/*) feed both chat
  handlers and the Jira poller so the two surfaces stay in sync.
- Hand-rolled markdown-to-ADF converter (utils/markdownToAdf.js) —
  no new npm dependency.
- Node built-in test runner (`node --test tests/*.test.js`), 30 tests
  covering the converter, renderers, and poller ADF assembly.

Docker + docker-compose deployment. Config via .env
(see .env.example for the full option surface).
2026-07-01 16:55:03 -04:00

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// src/integrations/webex/BotClient.js
import axios from 'axios';
import FormData from 'form-data';
import { logger } from '../../utils/logger.js';
class BotClient {
static #instance = null;
constructor() {
if (BotClient.#instance) {
return BotClient.#instance;
}
const token = process.env.WEBEX_BOT_TOKEN;
const baseURL = process.env.WEBEX_BASE_URL || 'https://webexapis.com/v1';
if (!token) {
logger('webex:bot', 'WEBEX_BOT_TOKEN is missing messaging will fail', 'error');
throw new Error('Missing WEBEX_BOT_TOKEN environment variable');
}
this.axios = axios.create({
baseURL,
timeout: 15000,
headers: {
Authorization: `Bearer ${token}`,
'Content-Type': 'application/json',
},
});
// Global error interceptor for better logging
this.axios.interceptors.response.use(
(response) => response,
(err) => {
const msg = err.response
? `${err.response.status} - ${JSON.stringify(err.response.data || {})}`
: err.message;
logger('webex:bot', `API error: ${msg}`, 'error');
return Promise.reject(err);
}
);
BotClient.#instance = this;
logger('webex:bot', 'BotClient initialized with bot token from environment');
}
async sendMarkdown(roomId, markdown, textFallback = null) {
if (!roomId || !markdown) {
logger('webex:bot', 'sendMarkdown called with missing roomId or markdown', 'warn');
return null;
}
const payload = { roomId, markdown };
if (textFallback) payload.text = textFallback;
try {
const response = await this.axios.post('/messages', payload);
logger('webex:bot', `Sent markdown message to room ${roomId.slice(0, 8)}...`);
return response.data;
} catch (err) {
// Error already logged by interceptor
throw err;
}
}
async sendWithAttachment(roomId, buffer, fileName, contentType = 'application/octet-stream', text = 'Attached file') {
if (!roomId || !buffer || !fileName) {
logger('webex:bot', 'sendWithAttachment called with missing parameters', 'warn');
return null;
}
try {
const form = new FormData();
form.append('roomId', roomId);
form.append('text', text);
form.append('files', buffer, {
filename: fileName,
contentType: contentType
});
const response = await this.axios.post('/messages', form, {
headers: form.getHeaders(), // Let form-data set the correct Content-Type with boundary
});
logger('webex:bot', `Sent attachment "${fileName}" to room ${roomId.slice(0, 8)}...`);
return response.data;
} catch (err) {
logger('webex:bot', `Failed to send attachment ${fileName}: ${err.message}`, 'error');
throw err;
}
}
async getRoomDetails(roomId) {
try {
const response = await this.axios.get(`/rooms/${roomId}`);
logger('webex:bot', `Retrieved details for room ${roomId}`);
return response.data;
} catch (err) {
logger('webex:bot', `Failed to get room details for ${roomId}: ${err.message}`, 'warn');
return null;
}
}
async addMemberToRoom(roomId, personEmail) {
try {
const response = await this.axios.post('/memberships', { roomId, personEmail });
logger('webex:bot', `Added member ${personEmail} to room ${roomId}`);
return response.data;
} catch (err) {
logger('webex:bot', `Failed to add member ${personEmail} to room ${roomId}: ${err.message}`, 'error');
throw err;
}
}
}
// Export singleton instance
export default new BotClient();