collabSupport/services/callReport/joinCallQuality.js

// services/callReport/joinCallQuality.js
// Join grouped CDR calls with Prisma WAN buckets.

import { isWithinWindow } from './businessWindow.js';
import { cdrStartTime } from '../cdrFeedParser.js';
import {
  filterAbnormalCalls,
  groupCallsByBucket,
  groupCdrIntoCalls,
  summarizeCalls,
} from './groupCdrCalls.js';
import { filterCallsByTarget, rebucketCalls } from './filterCallsByTarget.js';

const DEFAULT_INTERVAL_MS = 5 * 60 * 1000;

function shouldAttachWan(call) {
  if (call.direction === 'inbound') return Boolean(call.reachedPhone);
  if (call.direction === 'outbound') return Boolean(call.connected || call.reachedPhone);
  return false;
}

function intervalMsFromSeries(summary) {
  if (summary?.interval === '5min') return DEFAULT_INTERVAL_MS;
  return DEFAULT_INTERVAL_MS;
}

function valueAtTime(series, time) {
  if (!series || time == null) return null;
  if (series.timedPoints?.length) {
    const hit = series.timedPoints.find((p) => p.time === time);
    return hit?.value ?? null;
  }
  return null;
}

function overlappingBucketTimes(series, startMs, endMs, intervalMs, winStartMs) {
  const times = new Set();
  if (series?.timedPoints?.length) {
    for (const p of series.timedPoints) {
      if (p.value == null || !p.time) continue;
      const t = new Date(p.time).getTime();
      if (!Number.isFinite(t)) continue;
      if (t < endMs && (t + intervalMs) > startMs) times.add(p.time);
    }
    return times;
  }

  // Fallback for tests / legacy summaries without timedPoints.
  const mosVals = series?.values || [];
  if (!mosVals.length || !Number.isFinite(winStartMs)) return times;
  const idx0 = Math.max(0, Math.floor((startMs - winStartMs) / intervalMs));
  const idx1 = Math.max(idx0, Math.ceil((endMs - winStartMs) / intervalMs));
  for (let i = idx0; i <= idx1 && i < mosVals.length; i++) {
    if (mosVals[i] != null) times.add(`__idx:${i}`);
  }
  return times;
}

function worstFromTimedOverlap(appAudio, startMs, endMs, winStartMs) {
  const mosSeries = appAudio?.mos;
  if (!mosSeries) return null;

  const intervalMs = intervalMsFromSeries(mosSeries);
  const bucketTimes = overlappingBucketTimes(mosSeries, startMs, endMs, intervalMs, winStartMs);
  if (!bucketTimes.size) return null;

  let worstMos = null;
  let worstLoss = null;
  let worstJitter = null;

  for (const time of bucketTimes) {
    let m;
    let l;
    let j;
    if (time.startsWith('__idx:')) {
      const i = Number(time.slice(6));
      m = mosSeries.values?.[i];
      l = appAudio.loss?.values?.[i];
      j = appAudio.jitter?.values?.[i];
    } else {
      m = valueAtTime(mosSeries, time);
      l = valueAtTime(appAudio.loss, time);
      j = valueAtTime(appAudio.jitter, time);
    }
    if (typeof m === 'number' && (worstMos == null || m < worstMos)) worstMos = m;
    if (typeof l === 'number' && (worstLoss == null || l > worstLoss)) worstLoss = l;
    if (typeof j === 'number' && (worstJitter == null || j > worstJitter)) worstJitter = j;
  }

  if (worstMos == null && worstLoss == null && worstJitter == null) return null;
  return {
    siteLevelApprox: true,
    mos: worstMos,
    loss: worstLoss,
    jitter: worstJitter,
  };
}

/**
 * Find worst Prisma 5-min bucket overlapping [start, end].
 */
export function worstPrismaBucketForCall(call, appAudio, window) {
  if (!appAudio?.mos?.values?.length && !appAudio?.mos?.timedPoints?.length) return null;
  const startMs = call.start ? new Date(call.start).getTime() : NaN;
  const endMs = Number.isFinite(startMs)
    ? startMs + (call.duration || 0) * 1000
    : NaN;
  if (!Number.isFinite(startMs)) return null;

  const winStartMs = window?.startTime ? new Date(window.startTime).getTime() : startMs;
  return worstFromTimedOverlap(appAudio, startMs, endMs, winStartMs);
}

export function joinCallQuality({ cdrItems, appAudio, window, filter = null }) {
  const calls = groupCdrIntoCalls(cdrItems);
  const joined = calls.map((call) => {
    const wan = shouldAttachWan(call)
      ? worstPrismaBucketForCall(call, appAudio, window)
      : null;
    return { ...call, wan };
  });

  const scoped = filter ? filterCallsByTarget(joined, filter) : joined;
  if (filter) {
    return rebucketCalls(scoped);
  }

  return {
    calls: joined,
    legs: joined,
    buckets: groupCallsByBucket(joined),
    abnormalCalls: filterAbnormalCalls(joined),
    summary: summarizeCalls(joined),
  };
}

export function filterCdrToWindow(items, window) {
  return (items || []).filter((item) => {
    const start = cdrStartTime(item);
    if (!start) return true;
    return isWithinWindow(start, window);
  });
}