collabSupport/tests/callReport.formatCallLine.test.js

// tests/callReport.formatCallLine.test.js

import test from 'node:test';
import assert from 'node:assert/strict';
import { groupCdrIntoCalls } from '../services/callReport/groupCdrCalls.js';
import { formatCallBlock, formatDurationHuman, formatLocalTime, formatWanLine } from '../services/callReport/formatCallLine.js';

const SAMPLE_LEGS = [
  {
    'Answer time': '2026-07-23T13:06:24.325Z',
    Answered: 'true',
    Direction: 'TERMINATING',
    'Calling line ID': 'WIRELESS CALLER',
    'Start time': '2026-07-23T13:06:24.316Z',
    'Call type': 'SIP_INBOUND',
    'Correlation ID': '3c7f5c7c-6f48-40f2-925c-133f6a84dcdb',
    Duration: 184,
    'Report ID': 'fd1debbf-d2b4-331c-846a-2f2a79de9b08',
    'Site main number': '+12122194600',
    'User type': 'AutomatedAttendantVideo',
    User: 'Store 2477',
    'Called number': '+12122194600',
    'Calling number': '+17189864017',
    'Call outcome': 'Success',
    'Call outcome reason': 'Normal',
    'Answer indicator': 'Yes',
    'Auto Attendant Key Pressed': '1',
    'Release time': '2026-07-23T13:09:28.784Z',
  },
  {
    'Start time': '2026-07-23T13:06:26.570Z',
    'Call type': 'SIP_ENTERPRISE',
    'Correlation ID': '3c7f5c7c-6f48-40f2-925c-133f6a84dcdb',
    'Report ID': '9541d7ea-8ced-3d39-a8ef-c2fc5e341700',
    'Called number': '52477',
    'Calling number': '+17189864017',
    Duration: 134,
  },
  {
    'Start time': '2026-07-23T13:06:26.739Z',
    'Call type': 'SIP_ENTERPRISE',
    'Client type': 'WXC_DEVICE',
    'Correlation ID': '3c7f5c7c-6f48-40f2-925c-133f6a84dcdb',
    'Report ID': '829fcf5b-975c-3f5d-9150-af4743232bd3',
    'User type': 'User',
    User: 'Store 02477',
    Model: 'DBS-210-3PC',
    'Called number': '52477',
    'Calling number': '+17189864017',
    'Call outcome': 'Success',
    'Call outcome reason': 'Normal',
    'Answer indicator': 'Yes',
    Answered: 'true',
    Duration: 134,
    'Release time': '2026-07-23T13:09:28.784Z',
  },
];

test('formatDurationHuman', () => {
  assert.equal(formatDurationHuman(45), '45s');
  assert.equal(formatDurationHuman(184), '3m 4s');
});

test('formatLocalTime uses store timezone', () => {
  const t = formatLocalTime('2026-07-23T13:06:24.316Z', 'America/New_York');
  assert.match(t, /9:06am/);
});

test('formatCallBlock inbound with CLID arrow and final', () => {
  const [call] = groupCdrIntoCalls(SAMPLE_LEGS);
  call.wan = { mos: 4.1, jitter: 3.4, loss: 2.4 };
  const { line1, line2 } = formatCallBlock(call, { timeZone: 'America/New_York', includeWan: true });
  assert.match(line1, /9:06am \(3m 4s\):/);
  assert.match(line1, /WIRELESS CALLER \(\+17189864017\)/);
  assert.match(line1, /→ \+12122194600 \(final 52477, DBS-210-3PC\)/);
  assert.match(line1, /^✅ /);
  assert.doesNotMatch(line1, /Success$/);
  assert.match(line2, /MOS: 4\.1/);
  assert.match(line2, /Jitter: 3\.4ms/);
  assert.match(line2, /Loss: 2\.4%/);
});

test('formatCallBlock abnormal shows warning icon and disposition', () => {
  const [call] = groupCdrIntoCalls(SAMPLE_LEGS);
  call.abnormal = true;
  call.normalOutcome = false;
  call.disposition = 'Failed / Busy';
  call.wan = { mos: 4.1, jitter: 3.4, loss: 2.4 };
  const { line1, line2 } = formatCallBlock(call, { timeZone: 'America/New_York', includeWan: false });
  assert.match(line1, /^⚠️ /);
  assert.match(line1, /Failed \/ Busy/);
  assert.equal(line2, null);
});

test('formatCallBlock AA-only uses warning icon without Success', () => {
  const call = {
    direction: 'inbound',
    start: '2026-07-23T13:59:00.000Z',
    duration: 12,
    callingLineId: 'PITTSBURGH PA',
    callingNumber: '+14122020183',
    storeMainNumber: '+14123694426',
    calledNumber: '+14123694426',
    reachedAttendant: true,
    reachedPhone: false,
    aaKeyPress: 'No Selection',
    disposition: 'Success',
    normalOutcome: true,
    abnormal: false,
  };
  const { line1 } = formatCallBlock(call, { timeZone: 'America/New_York', includeWan: false });
  assert.match(line1, /^⚠️ /);
  assert.match(line1, /AA key No Selection/);
  assert.doesNotMatch(line1, /Success/);
});

test('formatWanLine flags MOS and loss thresholds', () => {
  assert.match(formatWanLine({ mos: 3.6, jitter: 0, loss: 9.8 }), /MOS: 3\.6 ⚠️/);
  assert.match(formatWanLine({ mos: 3.4, jitter: 0, loss: 0 }), /MOS: 3\.4 ‼️/);
  assert.match(formatWanLine({ mos: 4.4, jitter: 45, loss: 2 }), /Jitter: 45ms ⚠️/);
  assert.match(formatWanLine({ mos: 4.4, jitter: 0, loss: 6 }), /Loss: 6% ⚠️/);
});