Collaboration Support Bot supporting my team.
jmcqueen
c15a471959
Prevents the hourly poller from re-classifying the same "not for us" tickets every hour and burning AI tokens on them forever. New SKIP_LABEL='bot-skipped' is applied whenever the AI classifier decides a ticket is out-of-scope (kind='skip', no store number, or an unroutable kind). The JQL now excludes both bot labels while preserving the `IS EMPTY OR` union so brand-new unlabeled tickets still match. Transient failures (AI down, collector 5xx, comment 5xx) intentionally stay unlabeled so they retry next poll. Labeling is wrapped in a non-throwing helper — a Jira 5xx on the label call can't abort the batch; the ticket just gets one duplicate classification next hour, which is far cheaper than dropping the poll. |
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