jiraCloud/services/jobMessageParser.js

function escapeRegex(value) {
    return value.replace(/[.*+?^${}()|[\]\\]/g, '\\$&');
}

function buildKeywordPattern(keywords) {
    const sorted = [...keywords].sort((a, b) => b.length - a.length);
    const parts = sorted.map(keyword => escapeRegex(keyword).replace(/\s+/g, '\\s+'));
    return new RegExp(`(?:${parts.join('|')})`, 'i');
}

function findIntentMatch(textLower, intents) {
    let bestMatch = null;

    for (const [intentKey, intentConfig] of Object.entries(intents || {})) {
        const keywords = intentConfig?.keywords || [];
        if (keywords.length === 0) {
            continue;
        }

        const pattern = buildKeywordPattern(keywords);
        const match = textLower.match(pattern);
        if (!match) {
            continue;
        }

        const matchIndex = match.index ?? -1;
        if (!bestMatch || matchIndex < bestMatch.matchIndex) {
            bestMatch = {
                intentKey,
                intentConfig,
                matchIndex,
                matchedKeyword: match[0],
            };
        }
    }

    return bestMatch;
}

function extractJobNames(text, jobNamePattern) {
    const pattern = new RegExp(jobNamePattern, 'g');
    const matches = [];
    let match;

    while ((match = pattern.exec(text)) !== null) {
        matches.push({
            jobName: match[0],
            index: match.index,
        });
    }

    return matches;
}

function pickJobName(jobMatches, intentMatchIndex) {
    if (jobMatches.length === 0) {
        return null;
    }

    if (jobMatches.length === 1) {
        return jobMatches[0].jobName;
    }

    let closest = jobMatches[0];
    let closestDistance = Math.abs(jobMatches[0].index - intentMatchIndex);

    for (const candidate of jobMatches.slice(1)) {
        const distance = Math.abs(candidate.index - intentMatchIndex);
        if (distance < closestDistance) {
            closest = candidate;
            closestDistance = distance;
        }
    }

    return closest.jobName;
}

function applyTemplate(template, values) {
    return template.replace(/\{\{(\w+)\}\}/g, (_, key) => values[key] ?? '');
}

export function parseJobMessage({ text, roomConfig }) {
    const originalText = (text || '').trim();

    if (!originalText) {
        return { outcome: 'skip', skipReason: 'empty_message' };
    }

    const textLower = originalText.toLowerCase();
    const intentMatch = findIntentMatch(textLower, roomConfig?.intents);

    if (!intentMatch) {
        return { outcome: 'skip', skipReason: 'no_intent', originalText };
    }

    const jobMatches = extractJobNames(originalText, roomConfig.jobNamePattern);
    const jobName = pickJobName(jobMatches, intentMatch.matchIndex);

    if (!jobName) {
        return {
            outcome: 'skip',
            skipReason: 'no_job_name',
            intent: intentMatch.intentKey,
            originalText,
        };
    }

    return {
        outcome: 'match',
        intent: intentMatch.intentKey,
        intentConfig: intentMatch.intentConfig,
        jobName,
        originalText,
        matchedKeyword: intentMatch.matchedKeyword,
    };
}

export function buildTicketFields({ roomConfig, parseResult, personEmail }) {
    const { intent, intentConfig, jobName, originalText } = parseResult;
    const jiraDefaults = roomConfig.jiraDefaults || {};

    const summary = applyTemplate(intentConfig.summaryTemplate, { jobName, personEmail, originalText });
    const description = applyTemplate(intentConfig.descriptionTemplate, {
        jobName,
        personEmail: personEmail || 'unknown',
        originalText,
    });

    const requestFieldValues = {
        summary,
        description,
        customfield_10231: [{ value: jiraDefaults.environment || 'PROD' }],
    };

    if (intentConfig.urgency) {
        requestFieldValues.customfield_10264 = { value: intentConfig.urgency };
    }

    return {
        serviceDeskId: String(jiraDefaults.serviceDeskId),
        requestTypeId: String(jiraDefaults.requestTypeId),
        requestFieldValues,
        raiseOnBehalfOf: personEmail || undefined,
    };
}