Adds a shareable reference doc covering everything the Contact Center
AI agent needs to open, look up, comment on, and close SS tickets via
this service:
1. Inventory of the 9 AI-facing endpoints (read / create / update / close)
2. The 14 supported SS subTypes (copy-pasteable)
3. A drop-in system prompt (call-flow discipline, safety rules)
4. Tool definitions in OpenAI/JSON-schema function-calling format
5. Two worked call examples
6. Endpoints deliberately kept out of the AI's tool loop
Companion to the code shipped in this branch — no code changes.
Co-authored-by: Cursor <cursoragent@cursor.com>
