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16 changed files with 1412 additions and 2346 deletions

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@ -45,35 +45,6 @@ JIRA_ASSETS_STORE_NUMBER_ATTRIBUTE_ID=
# The custom field on the JSM request that holds the Store Assets reference.
JIRA_STORE_CUSTOM_FIELD_ID=customfield_10261
# --- Assets Stores cache (personal-PAT sync workaround) ---
# The service account is silently filtered out of Object Type 109 (see
# Forgejo issue #1). Until that's fixed, the app populates a local store-number
# -> objectId cache using a *personal* Atlassian PAT that has the right role.
# This PAT is used ONLY for reading the Stores schema; nothing that mutates
# Jira state uses it.
#
# The .env file is the primary supported storage for the PAT (the bot runs on
# a Linux host; macOS Keychain isn't available there). Because .env stays out
# of source control (.gitignore) and app.log no longer echoes auth headers,
# the cleartext token here is scoped to whoever has filesystem access on the
# deploy host — lock the file down with `chmod 600 .env` and rotate the token
# if that trust changes.
#
# For local dev on macOS you can instead source the token from Keychain via
# bin/load-assets-sync-secret.sh (see README) and leave ASSETS_SYNC_TOKEN out
# of .env entirely.
ASSETS_SYNC_EMAIL=you@ae.com
ASSETS_SYNC_TOKEN=REPLACE_ME
# Where the local cache lives on disk (JSON). Gitignored. Regenerable via
# POST /api/wxccai/admin/storesCache/refresh.
STORES_CACHE_PATH=./data/stores.json
# How often to run a full resync (hours). 0 disables the scheduler.
STORES_CACHE_REFRESH_HOURS=24
# Cache is considered "stale" after this many hours; boot-time refresh fires
# if the on-disk snapshot is older than this.
STORES_CACHE_STALE_AFTER_HOURS=48
# --- xAI (Grok) ---
XAI_API_KEY=REPLACE_ME
XAI_BASE_URL=https://api.x.ai/v1

5
.gitignore vendored
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@ -35,11 +35,6 @@ coverage/
tmp/
.tmp/
# Stores cache and any other locally-generated app state.
# Never contains secrets, but is machine-specific and can be regenerated
# from Assets via POST /api/wxccai/admin/storesCache/refresh.
data/
# =============================================
# Editor / IDE / OS
# =============================================

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@ -55,70 +55,10 @@ Base path: `/api/wxccai`.
- `POST /issueTranscript/:jiraKey` — attaches audio + JSON transcript + human-readable transcript, then posts a restricted-visibility summary comment.
### Admin
- `GET /admin/storesCache/status` — snapshot of the local Assets store cache: `{ storeCount, lastSyncAt, ageSeconds, syncing, assetsSyncConfigured, ... }`. Safe for health checks.
- `POST /admin/storesCache/refresh` — force an immediate resync via the personal PAT (see below). Takes a few seconds and returns the new status.
### Debug (non-production only)
- `GET /debug/assetsProbe?storeNumber=305` — runs several AQL variants against Jira Assets and returns visible schemas + object-type detail + a computed diagnosis. Returns 404 when `NODE_ENV=production`.
## Stores cache (Assets workaround)
`createSSRequest` needs to translate a store number into an Assets object id. The shared service account is silently filtered out of the Store object type, so the app maintains a local `storeNumber → objectId` cache that's populated from a **personal Atlassian PAT** (a real human account with the right Assets role). The service account is still used for everything else (creating tickets, comments, attachments).
Both storage patterns end up in the same place — `process.env.ASSETS_SYNC_TOKEN` — so the runtime code path is identical. Pick whichever fits the host.
### Setup A — production / Linux host (`.env`)
Put the values directly in `.env` (which is gitignored) and lock the file down:
```bash
cat >> .env <<'EOF'
ASSETS_SYNC_EMAIL=you@ae.com
ASSETS_SYNC_TOKEN=<paste-your-atlassian-api-token>
EOF
chmod 600 .env # only the bot user can read it
```
Then start normally:
```bash
npm start
```
Rotate the token in Atlassian → Account → Security → API tokens whenever the trust boundary on the host changes (new operator, offboarding, suspected leak). The app reloads it on the next process start.
### Setup B — local dev on macOS (Keychain)
If you're running the app on a Mac and would rather not keep the PAT in `.env`, use the wrapper script — it pulls the token from Keychain into `ASSETS_SYNC_TOKEN` before exec'ing the process:
```bash
security add-generic-password \
-s jira-assets-sync \
-a you@ae.com \
-w '<paste-your-atlassian-api-token>' \
-U
echo 'ASSETS_SYNC_EMAIL=you@ae.com' >> .env # email in .env, token stays in Keychain
./bin/load-assets-sync-secret.sh npm start
```
If `ASSETS_SYNC_TOKEN` is already in the process env (Setup A above), the wrapper is a no-op and skips the Keychain lookup.
### Runtime behavior
On boot the app loads the on-disk cache at `data/stores.json`, kicks off a background refresh if the snapshot is missing or older than `STORES_CACHE_STALE_AFTER_HOURS`, and schedules a periodic full resync every `STORES_CACHE_REFRESH_HOURS`. `resolveStoreAssetReference` then serves lookups from memory (sub-ms) with a live PAT lookup as fallback for brand-new stores.
Force a refresh at any time:
```bash
curl -X POST http://localhost:1866/api/wxccai/admin/storesCache/refresh
```
## Jira Assets gotcha
`createSSRequest` resolves a store number to an Assets object reference (`customfield_10261`). Two independent permission layers must both grant access, or every AQL query silently returns `total: 0`:

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@ -1,78 +0,0 @@
#!/usr/bin/env sh
# -----------------------------------------------------------------------------
# load-assets-sync-secret.sh
#
# Loads the personal Atlassian PAT used for the Assets → Stores cache sync
# from macOS Keychain into ASSETS_SYNC_TOKEN, then execs whatever command you
# passed as arguments.
#
# Rationale:
# The service account is silently filtered out of Object Type 109 (Store
# Address / Hierarchy) — see Forgejo issue #1. The stores cache is populated
# using a personal PAT instead. On a shared dev Mac, Keychain is a nicer home
# for that PAT than .env (encrypted at rest, per-user access). On the prod
# Linux host where the bot actually runs, put the PAT in .env directly with
# `chmod 600 .env` — this script exits as a no-op if ASSETS_SYNC_TOKEN is
# already exported into the process env.
#
# Setup (one-time, per machine):
#
# # 1. Store the token in Keychain
# security add-generic-password \
# -s jira-assets-sync \
# -a mcqueenj@ae.com \
# -w '<paste-your-atlassian-api-token-here>' \
# -U
#
# # 2. Set the email (either exported here or in ~/.zshrc)
# export ASSETS_SYNC_EMAIL="mcqueenj@ae.com"
#
# Usage:
#
# ./bin/load-assets-sync-secret.sh npm start
# ./bin/load-assets-sync-secret.sh node src/app.js
#
# Environment variables (override defaults if needed):
#
# ASSETS_SYNC_KEYCHAIN_SERVICE Keychain service name (default: jira-assets-sync)
# ASSETS_SYNC_KEYCHAIN_ACCOUNT Keychain account name (default: value of $ASSETS_SYNC_EMAIL)
# ASSETS_SYNC_TOKEN If already set, skip the Keychain read entirely.
# -----------------------------------------------------------------------------
set -eu
if [ -z "${ASSETS_SYNC_TOKEN:-}" ]; then
SERVICE="${ASSETS_SYNC_KEYCHAIN_SERVICE:-jira-assets-sync}"
ACCOUNT="${ASSETS_SYNC_KEYCHAIN_ACCOUNT:-${ASSETS_SYNC_EMAIL:-}}"
if [ -z "$ACCOUNT" ]; then
printf 'load-assets-sync-secret.sh: neither ASSETS_SYNC_TOKEN nor an account name is set.\n' >&2
printf ' Export ASSETS_SYNC_EMAIL=you@ae.com or ASSETS_SYNC_KEYCHAIN_ACCOUNT=<account>.\n' >&2
exit 1
fi
if ! command -v security >/dev/null 2>&1; then
printf 'load-assets-sync-secret.sh: `security` not found (this script is macOS-only).\n' >&2
printf ' On Linux/prod, export ASSETS_SYNC_TOKEN directly from your secret manager.\n' >&2
exit 1
fi
if ! ASSETS_SYNC_TOKEN=$(security find-generic-password -s "$SERVICE" -a "$ACCOUNT" -w 2>/dev/null); then
printf 'load-assets-sync-secret.sh: Keychain lookup failed for service="%s" account="%s".\n' "$SERVICE" "$ACCOUNT" >&2
printf ' Store the token with:\n' >&2
printf ' security add-generic-password -s %s -a %s -w '\''<token>'\'' -U\n' "$SERVICE" "$ACCOUNT" >&2
exit 1
fi
export ASSETS_SYNC_TOKEN
fi
# Only echoes existence, never the token itself.
printf 'load-assets-sync-secret.sh: ASSETS_SYNC_TOKEN loaded (%d chars) for %s\n' \
"${#ASSETS_SYNC_TOKEN}" "${ASSETS_SYNC_EMAIL:-<unset ASSETS_SYNC_EMAIL>}" >&2
if [ $# -eq 0 ]; then
printf 'load-assets-sync-secret.sh: no command given; exiting after loading token.\n' >&2
exit 0
fi
exec "$@"

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@ -2,7 +2,6 @@ import express from 'express';
import config from './config/index.js';
import wxccRoutes from './routes/wxccRoutes.js';
import { getDetailedHealth } from './services/healthService.js';
import * as storesCache from './services/jira/storesCache.js';
import logger from './utilities/logger.js';
const app = express();
@ -107,8 +106,6 @@ app.get('/', (req, res) => {
closeTicket: "POST /api/wxccai/ticket/:key/close body: { transitionName?, resolution?, comment?, internal? }",
createSSRequest: "POST /api/wxccai/createSSRequest (store support ticket creator; storeNumber auto-resolved via Assets)",
ssRequestTypes: "GET /api/wxccai/ssRequestTypes (lists exact subType values + config notes)",
storesCacheStatus: "GET /api/wxccai/admin/storesCache/status (Assets store cache state)",
storesCacheRefresh: "POST /api/wxccai/admin/storesCache/refresh (force a resync via personal PAT)",
assetsProbe: "GET /api/wxccai/debug/assetsProbe?storeNumber=305 (non-production only)"
}
});
@ -134,10 +131,4 @@ app.use((req, res) => {
app.listen(config.port, () => {
logger.info(`Server running on port ${config.port} in ${config.nodeEnv} mode`);
// Kick off the stores cache: load from disk, schedule periodic refresh,
// and (if stale) start a background full refresh. Never blocks startup.
storesCache.init().catch(err => {
logger.error('storesCache.init failed at boot', { error: err.message });
});
});

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@ -1,23 +1,9 @@
import dotenv from 'dotenv';
import path from 'node:path';
dotenv.config();
const cloudId = process.env.JIRA_CLOUD_ID?.trim();
let baseUrl = process.env.JIRA_BASE_URL?.trim();
const intFromEnv = (name, fallback) => {
const raw = process.env[name];
if (raw === undefined || raw === null || raw === '') return fallback;
const n = Number.parseInt(raw, 10);
return Number.isFinite(n) ? n : fallback;
};
const boolFromEnv = (name, fallback) => {
const raw = process.env[name];
if (raw === undefined || raw === null || raw === '') return fallback;
return /^(1|true|yes|on)$/i.test(String(raw).trim());
};
if (cloudId) {
// When JIRA_CLOUD_ID is provided, use the api.atlassian.com/ex/jira gateway form.
// This is the current style for addressing a specific Jira Cloud site (e.g. for
@ -70,34 +56,6 @@ export const config = {
// The custom field ID on the request that holds the Store Assets reference
storeCustomFieldId: process.env.JIRA_STORE_CUSTOM_FIELD_ID || 'customfield_10261',
// --- Personal-account credentials for the Stores cache sync ---
// Compartmentalized from the service account above. Used ONLY by
// src/services/jira/assetsSyncClient.js to populate storesCache. This
// exists because the service account is silently filtered out for the
// Store object type (see Forgejo issue #1 for the underlying
// permission problem). Never used for anything that mutates state on
// Atlassian's side.
//
// The token is expected to be exported into the process env from macOS
// Keychain via bin/load-assets-sync-secret.sh — it should NOT sit in
// .env in cleartext.
assetsSyncEmail: process.env.ASSETS_SYNC_EMAIL?.trim() || null,
assetsSyncToken: process.env.ASSETS_SYNC_TOKEN || null,
},
// Local cache of the Assets Store schema. Backed by a JSON file on disk;
// refreshed periodically via the personal PAT above.
storesCache: {
enabled: boolFromEnv('STORES_CACHE_ENABLED', true),
// Where the on-disk snapshot lives. Default is data/stores.json under
// the process cwd; gitignored.
path: process.env.STORES_CACHE_PATH?.trim()
|| path.resolve(process.cwd(), 'data', 'stores.json'),
refreshIntervalHours: intFromEnv('STORES_CACHE_REFRESH_HOURS', 24),
staleAfterHours: intFromEnv('STORES_CACHE_STALE_AFTER_HOURS', 48),
pageSize: intFromEnv('STORES_CACHE_PAGE_SIZE', 500),
maxPages: intFromEnv('STORES_CACHE_MAX_PAGES', 200),
},
xai: {

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@ -1,9 +1,22 @@
import express from 'express';
import axios from 'axios';
import axiosRetry from 'axios-retry';
import { logger, webexLogger } from '../utilities/logger.js';
import * as jiraService from '../services/jiraService.js';
import grokService from '../services/grokService.js';
import config from '../config/index.js';
// Configure retry for transient failures
axiosRetry(axios, {
retries: 3,
retryDelay: (retryCount) => Math.pow(2, retryCount) * 1000,
retryCondition: (error) => {
return axiosRetry.isNetworkOrIdempotentRequestError(error) ||
error.response?.status === 429 ||
error.response?.status >= 500;
}
});
const router = express.Router();
// ========================
@ -312,40 +325,6 @@ router.post('/wxccai/ticket/:key/close', async (req, res) => {
}
});
// ========================
// Stores cache admin
// GET /api/wxccai/admin/storesCache/status — snapshot of cache state
// POST /api/wxccai/admin/storesCache/refresh — force an immediate resync
//
// These are admin endpoints (not user-facing). The status endpoint is safe to
// hit from a health check; the refresh endpoint triggers an AQL walk of the
// entire Store object type via the personal PAT and takes a few seconds on a
// warm connection. Refresh is a no-op if credentials aren't configured or a
// sync is already in progress.
// ========================
router.get('/wxccai/admin/storesCache/status', (req, res) => {
try {
res.json(jiraService.storesCache.status());
} catch (err) {
logger.error('storesCache status failed', { error: err.message });
res.status(500).json({ error: err.message });
}
});
router.post('/wxccai/admin/storesCache/refresh', async (req, res) => {
try {
const result = await jiraService.storesCache.refresh({ force: true });
res.json({ success: true, ...result, status: jiraService.storesCache.status() });
} catch (err) {
logger.error('storesCache refresh failed', { error: err.message });
res.status(500).json({
success: false,
error: err.message,
status: jiraService.storesCache.status(),
});
}
});
// ========================
// Assets diagnostic (non-production only)
// GET /api/wxccai/debug/assetsProbe?storeNumber=305

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@ -1,732 +0,0 @@
// Jira Assets (formerly Insight / CMDB) integration.
//
// Store objects are "service objects" and therefore live behind the
// workspace-scoped API:
// POST https://api.atlassian.com/jsm/assets/workspace/{workspaceId}/v1/object/aql
//
// This module contains:
// - Low-level helpers (workspace discovery, AQL POST, Assets GET) that
// never throw on non-2xx so callers can inspect what happened.
// - resolveStoreAssetReference: production path — store number → object ref.
// - probeAssetsForStore: dev-only diagnostic that runs many AQL variants
// plus schema/object-type introspection and returns a plain-English
// diagnosis of what's misconfigured.
import axios from 'axios';
import config from '../../config/index.js';
import logger from '../../utilities/logger.js';
import { jiraClient } from './client.js';
import * as storesCache from './storesCache.js';
import { assetsAql as syncAssetsAql, isAssetsSyncConfigured } from './assetsSyncClient.js';
/**
* Resolve the Assets workspace id. Prefers the explicit env var; otherwise
* discovers via /rest/servicedeskapi/assets/workspace.
*/
async function getAssetsWorkspaceId() {
if (config.jira.assetsWorkspaceId) {
return config.jira.assetsWorkspaceId;
}
const list = await listAssetsWorkspacesRaw();
const first = list.workspaces[0];
if (first?.workspaceId) {
logger.info(`Discovered Assets workspaceId via /rest/servicedeskapi/assets/workspace: ${first.workspaceId}`);
if (list.workspaces.length > 1) {
logger.warn(`Multiple Assets workspaces are visible to this account (${list.workspaces.length}); using the first. Set JIRA_ASSETS_WORKSPACE_ID explicitly to disambiguate.`, {
workspaces: list.workspaces.map(w => w.workspaceId)
});
}
return first.workspaceId;
}
throw new Error('JIRA_ASSETS_WORKSPACE_ID is required for Assets object lookup (or ensure /rest/servicedeskapi/assets/workspace is accessible).');
}
/**
* Return the full list of Assets workspaces the current account can see, plus
* the raw payload for diagnostics. Never throws.
*/
async function listAssetsWorkspacesRaw() {
try {
const resp = await jiraClient.get('/rest/servicedeskapi/assets/workspace');
const data = resp.data;
let entries = [];
if (Array.isArray(data)) entries = data;
else if (Array.isArray(data?.values)) entries = data.values;
else if (Array.isArray(data?.workspaces)) entries = data.workspaces;
else if (data && typeof data === 'object') entries = [data];
const workspaces = entries
.map(e => ({ workspaceId: e.workspaceId || e.id || e.key || e.workspaceID || null }))
.filter(w => w.workspaceId);
return { httpStatus: resp.status, workspaces, raw: data };
} catch (e) {
return {
httpStatus: e.response?.status || 'network',
workspaces: [],
raw: e.response?.data || null,
error: e.message
};
}
}
/**
* Filter out response headers that would leak scope/tenant/session identifiers
* or noise (cookies, tracing tokens, CORS bookkeeping). We keep just the
* Atlassian informational headers useful for debugging (rate-limit, tracing,
* deprecation, request id).
*/
function pickInterestingHeaders(headers = {}) {
const wanted = new Set([
'content-type', 'content-length',
'x-request-id', 'x-arequestid', 'x-arequest-id',
'x-ratelimit-limit', 'x-ratelimit-remaining', 'x-ratelimit-reset',
'x-atlassian-request-id', 'x-atlassian-trace-id',
'atl-traceid', 'atl-request-id',
'x-atlassian-server-status', 'x-atlassian-cursor',
'x-content-type-options', 'x-frame-options',
'deprecation', 'sunset', 'warning', 'retry-after'
]);
const out = {};
for (const [k, v] of Object.entries(headers)) {
if (wanted.has(k.toLowerCase())) out[k] = v;
}
return out;
}
/**
* Low-level AQL POST helper. Never throws on non-2xx.
* Returns { status, statusText, data, headers, requestUrl, requestBody, workspaceId, error }.
* Uses bare axios (not jiraClient) because the URL is api.atlassian.com, not
* the Jira baseURL. Reuses jiraClient's Authorization header.
*/
async function runAssetsAql(qlQuery, { resultPerPage = 5, includeAttributes = true, extraBody = {} } = {}) {
const workspaceId = await getAssetsWorkspaceId();
const aqlUrl = `https://api.atlassian.com/jsm/assets/workspace/${workspaceId}/v1/object/aql`;
const authHeader = jiraClient.defaults.headers.Authorization
|| jiraClient.defaults.headers.common?.Authorization;
const body = { qlQuery, resultPerPage, includeAttributes, ...extraBody };
logger.debug('Assets AQL request', { aqlUrl, qlQuery, resultPerPage });
try {
const resp = await axios.post(aqlUrl, body, {
headers: {
'Authorization': authHeader,
'Content-Type': 'application/json',
'Accept': 'application/json'
},
timeout: 15000,
validateStatus: () => true
});
return {
status: resp.status,
statusText: resp.statusText,
data: resp.data ?? null,
headers: pickInterestingHeaders(resp.headers || {}),
requestUrl: aqlUrl,
requestBody: body,
workspaceId
};
} catch (err) {
return {
status: err.response?.status || 'network',
statusText: err.response?.statusText || err.code || 'error',
data: err.response?.data || null,
headers: pickInterestingHeaders(err.response?.headers || {}),
requestUrl: aqlUrl,
requestBody: body,
workspaceId,
error: err.message
};
}
}
/**
* Low-level GET helper against api.atlassian.com Assets endpoints.
* Same shape as runAssetsAql. Use for schema/objecttype introspection.
*/
async function runAssetsGet(path) {
const workspaceId = await getAssetsWorkspaceId();
const url = `https://api.atlassian.com/jsm/assets/workspace/${workspaceId}/v1${path}`;
const authHeader = jiraClient.defaults.headers.Authorization
|| jiraClient.defaults.headers.common?.Authorization;
try {
const resp = await axios.get(url, {
headers: { 'Authorization': authHeader, 'Accept': 'application/json' },
timeout: 15000,
validateStatus: () => true
});
return {
status: resp.status,
statusText: resp.statusText,
data: resp.data ?? null,
headers: pickInterestingHeaders(resp.headers || {}),
requestUrl: url,
workspaceId
};
} catch (err) {
return {
status: err.response?.status || 'network',
statusText: err.response?.statusText || err.code || 'error',
data: err.response?.data || null,
headers: pickInterestingHeaders(err.response?.headers || {}),
requestUrl: url,
workspaceId,
error: err.message
};
}
}
/**
* List all Assets schemas visible to the current token. Critical diagnostic:
* if this returns zero schemas, the token has no Assets access at all
* (regardless of what workspace id is used).
*/
export async function listAssetsSchemas() {
return runAssetsGet('/objectschema/list');
}
/**
* Fetch a single Assets object type (id, name, attributes). If HTTP 200,
* the token can see the type and the attribute names in the response are
* authoritative for AQL queries.
*/
export async function getAssetsObjectType(objectTypeId) {
const [detail, attributes] = await Promise.all([
runAssetsGet(`/objecttype/${objectTypeId}`),
runAssetsGet(`/objecttype/${objectTypeId}/attributes`)
]);
return { detail, attributes };
}
/**
* Flatten one Assets AQL "value" (object entry) into a compact shape suitable
* for humans debugging attribute names/values. Different Assets tenants return
* subtly different envelopes (attributes[].objectTypeAttribute vs typeAttribute,
* objectAttributeValues[].value vs displayValue), so we're defensive.
*/
function summarizeAssetsObject(obj) {
if (!obj || typeof obj !== 'object') return null;
const attributes = Array.isArray(obj.attributes) ? obj.attributes.map(attr => {
const meta = attr.objectTypeAttribute || attr.typeAttribute || {};
const rawValues = Array.isArray(attr.objectAttributeValues) ? attr.objectAttributeValues : [];
const values = rawValues.map(v => v.displayValue ?? v.value ?? v.searchValue ?? null).filter(v => v !== null);
return {
id: attr.objectTypeAttributeId || meta.id || null,
name: meta.name || null,
values
};
}) : [];
return {
id: obj.id || null,
objectKey: obj.objectKey || null,
name: obj.label || obj.name || null,
objectType: obj.objectType?.name || null,
objectTypeId: obj.objectType?.id || null,
attributes
};
}
/**
* Build the JSM/Jira Cloud request-field value for a CMDB-object custom field.
* On Jira Cloud the CMDB field expects `{ id: "<workspaceId>:<objectId>" }`
* NOT the old `{ objectId }` shape from Data Center / Server, which is
* silently accepted (HTTP 204) but never actually persists to the ticket.
*/
function buildStoreFieldRef(objectId) {
const workspaceId = config.jira.assetsWorkspaceId;
if (!workspaceId) {
// Fall back to the legacy shape so at least *something* is sent. The
// caller will get an empty field on the created ticket, but we log the
// config problem loudly.
logger.error('JIRA_ASSETS_WORKSPACE_ID not configured; store custom field write will silently no-op on Jira Cloud');
return [{ objectId: String(objectId) }];
}
return [{ id: `${workspaceId}:${objectId}` }];
}
/**
* Resolve a store number (e.g. "00305" or 305) to the Assets object reference
* used for the Store custom field on a JSM request:
* customfield_10261: [ { "id": "<workspaceId>:<objectId>" } ]
*
* Resolution order (each step logged so we can tell which path served the
* lookup):
* 1. Local stores cache (populated by the personal-PAT sync). Sub-ms; no
* external call.
* 2. Live AQL via the personal PAT handles brand-new stores that landed
* between scheduled syncs.
* 3. Legacy AQL via the service account (kept as a fallback; currently
* blocked by the Object-Type-109 permission wall tracked in Forgejo #1,
* but will start working when that's resolved).
*
* Only throws once all three paths have missed.
*/
export async function resolveStoreAssetReference(rawStoreNumber) {
if (!rawStoreNumber) return null;
const normalized = String(rawStoreNumber).padStart(5, '0');
const objectTypeId = config.jira.assetsStoreObjectTypeId || '109';
const attribute = config.jira.assetsStoreNumberAttribute || 'Store Number';
const attrId = config.jira.assetsStoreNumberAttributeId;
// 1. Cache hit — the common case after the first sync.
const cached = storesCache.get(normalized);
if (cached) {
logger.info('Resolved store via cache', {
storeNumber: normalized,
objectId: cached.objectId,
cacheAge: storesCache.status().ageSeconds,
});
return buildStoreFieldRef(cached.objectId);
}
// 2. Live lookup via the personal-PAT sync client (handles brand-new
// stores not yet in the cache).
if (isAssetsSyncConfigured()) {
const ql = `objectTypeId = ${objectTypeId} AND "${attribute}" = "${normalized}"`;
logger.info('Cache miss; trying live PAT lookup for store', { storeNumber: normalized, ql });
const r = await syncAssetsAql(ql, { maxResults: 1, includeAttributes: false });
if (r.status === 200) {
const values = Array.isArray(r.data?.values) ? r.data.values : [];
if (values.length > 0) {
const objectId = extractObjectIdFromResponse(r.data);
if (objectId) {
logger.info('Resolved store via live PAT lookup', {
storeNumber: normalized,
objectId: String(objectId),
});
return buildStoreFieldRef(objectId);
}
}
logger.warn('Live PAT lookup returned 200 but no matching object', {
storeNumber: normalized,
total: r.data?.total,
});
} else {
logger.warn('Live PAT lookup failed', {
storeNumber: normalized,
status: r.status,
error: r.error,
});
}
}
// 3. Fallback: legacy service-account AQL. Kept behind the cache/PAT
// layers so it costs nothing on the happy path.
const queries = [
`objectTypeId = ${objectTypeId} AND "${attribute}" = "${normalized}"`
];
if (attrId) {
queries.push(`objectTypeId = ${objectTypeId} AND attribute[${attrId}] = "${normalized}"`);
}
let lastResult = null;
for (const qlQuery of queries) {
logger.info('Assets AQL lookup for store number (service-account fallback)', { qlQuery, storeNumber: normalized });
const result = await runAssetsAql(qlQuery, { resultPerPage: 1, includeAttributes: true });
lastResult = result;
if (result.status !== 200) {
logger.error('Assets AQL variant failed', {
qlQuery,
status: result.status,
error: result.error,
atlassianError: result.data
});
continue;
}
const data = result.data || {};
const values = Array.isArray(data.values) ? data.values : [];
const total = typeof data.total === 'number' ? data.total : values.length;
if (total === 0 || values.length === 0) {
logger.warn('Assets AQL returned zero results for variant', { qlQuery, total, storeNumber: normalized });
continue;
}
const objectId = extractObjectIdFromResponse(data);
if (!objectId) {
logger.warn('Assets AQL returned results but no extractable id', {
qlQuery,
storeNumber: normalized,
valuesSample: values[0]
});
continue;
}
logger.info('Resolved store via service-account AQL fallback', { storeNumber: normalized, objectId: String(objectId) });
return buildStoreFieldRef(objectId);
}
// All three paths missed — surface a message that tells the caller which
// routes were tried and what the cache looked like.
const cacheStatus = storesCache.status();
const total = lastResult?.data?.total ?? 'unknown';
const cacheHint = cacheStatus.assetsSyncConfigured
? `cache has ${cacheStatus.storeCount} entries, last synced ${cacheStatus.lastSyncAt || 'never'}`
: 'cache is not populated (ASSETS_SYNC_EMAIL/ASSETS_SYNC_TOKEN not configured)';
throw new Error(
`Failed to resolve Store Number ${normalized} via Assets (objectTypeId=${objectTypeId}). ` +
`Tried: local cache, live PAT lookup, service-account AQL. ${cacheHint}. Last service-account total=${total}. ` +
`Try POST /api/wxccai/admin/storesCache/refresh to force a resync.`
);
}
/**
* Diagnostic helper: run several AQL variants for a given store number and
* return each result side-by-side, plus workspace/schema/object-type
* introspection and a plain-English diagnosis. Intended for a dev-only debug
* endpoint.
*/
export async function probeAssetsForStore(rawStoreNumber, { extraVariants = [] } = {}) {
const raw = String(rawStoreNumber ?? '').trim();
const padded = raw ? raw.padStart(5, '0') : '';
const unpadded = raw.replace(/^0+/, '') || raw;
const objectTypeId = config.jira.assetsStoreObjectTypeId || '109';
const schemaId = config.jira.assetsStoreSchemaId;
const attribute = config.jira.assetsStoreNumberAttribute || 'Store Number';
const attrId = config.jira.assetsStoreNumberAttributeId;
// A. Workspace discovery — did we get one at all? What are ALL visible workspaces?
const workspacesList = await listAssetsWorkspacesRaw();
let workspaceIdResolved = null;
let workspaceIdError = null;
try {
workspaceIdResolved = await getAssetsWorkspaceId();
} catch (e) {
workspaceIdError = e.message;
}
// B. Schemas the token can actually see. If empty, permissions are the issue.
let schemasProbe = null;
if (workspaceIdResolved) {
const schemasResp = await listAssetsSchemas();
let visibleSchemas = [];
const data = schemasResp.data;
const list = Array.isArray(data) ? data
: Array.isArray(data?.values) ? data.values
: Array.isArray(data?.objectschemas) ? data.objectschemas
: Array.isArray(data?.objectSchemas) ? data.objectSchemas
: [];
visibleSchemas = list.map(s => ({
id: s.id ?? null,
name: s.name ?? null,
objectSchemaKey: s.objectSchemaKey ?? s.key ?? null
}));
schemasProbe = {
httpStatus: schemasResp.status,
requestUrl: schemasResp.requestUrl,
count: visibleSchemas.length,
schemas: visibleSchemas,
raw: schemasResp.status === 200 ? undefined : schemasResp.data,
headers: schemasResp.headers
};
}
// C. Object type detail — is object type 109 visible? What are its attributes actually called?
let objectTypeProbe = null;
if (workspaceIdResolved) {
const { detail, attributes } = await getAssetsObjectType(objectTypeId);
const attrList = Array.isArray(attributes.data) ? attributes.data
: Array.isArray(attributes.data?.values) ? attributes.data.values
: [];
objectTypeProbe = {
detail: {
httpStatus: detail.status,
requestUrl: detail.requestUrl,
name: detail.data?.name ?? null,
objectSchemaId: detail.data?.objectSchemaId ?? null,
raw: detail.status === 200 ? { id: detail.data?.id, name: detail.data?.name, objectSchemaId: detail.data?.objectSchemaId, description: detail.data?.description } : detail.data,
headers: detail.headers
},
attributes: {
httpStatus: attributes.status,
requestUrl: attributes.requestUrl,
count: attrList.length,
names: attrList.map(a => ({
id: a.id ?? null,
name: a.name ?? null,
type: a.type ?? a.defaultType?.name ?? null,
system: a.system ?? null
})),
raw: attributes.status === 200 ? undefined : attributes.data,
headers: attributes.headers
}
};
}
// -------- AQL variants --------
const variants = [];
if (schemaId) {
variants.push({ label: 'schema_probe', qlQuery: `objectSchemaId = ${schemaId}`, resultPerPage: 5 });
}
variants.push({ label: 'object_type_probe', qlQuery: `objectTypeId = ${objectTypeId}`, resultPerPage: 5 });
variants.push({ label: 'object_type_by_name', qlQuery: `objectType = "Store"`, resultPerPage: 5 });
if (raw) {
variants.push({ label: 'attr_name_padded', qlQuery: `objectTypeId = ${objectTypeId} AND "${attribute}" = "${padded}"`, resultPerPage: 3 });
variants.push({ label: 'attr_name_unpadded', qlQuery: `objectTypeId = ${objectTypeId} AND "${attribute}" = "${unpadded}"`, resultPerPage: 3 });
variants.push({ label: 'attr_name_like_padded', qlQuery: `objectTypeId = ${objectTypeId} AND "${attribute}" LIKE "${padded}"`, resultPerPage: 3 });
variants.push({ label: 'name_padded', qlQuery: `objectTypeId = ${objectTypeId} AND Name = "${padded}"`, resultPerPage: 3 });
variants.push({ label: 'name_unpadded', qlQuery: `objectTypeId = ${objectTypeId} AND Name = "${unpadded}"`, resultPerPage: 3 });
variants.push({ label: 'name_like_padded', qlQuery: `objectTypeId = ${objectTypeId} AND Name LIKE "${padded}"`, resultPerPage: 3 });
if (schemaId) {
variants.push({ label: 'schema_name_padded', qlQuery: `objectSchemaId = ${schemaId} AND Name = "${padded}"`, resultPerPage: 3 });
variants.push({ label: 'schema_name_unpadded', qlQuery: `objectSchemaId = ${schemaId} AND Name = "${unpadded}"`, resultPerPage: 3 });
}
if (attrId) {
variants.push({ label: 'attr_id_padded', qlQuery: `objectTypeId = ${objectTypeId} AND attribute[${attrId}] = "${padded}"`, resultPerPage: 3 });
variants.push({ label: 'attr_id_unpadded', qlQuery: `objectTypeId = ${objectTypeId} AND attribute[${attrId}] = "${unpadded}"`, resultPerPage: 3 });
}
}
for (const v of extraVariants) {
variants.push({ label: v.label || 'custom', qlQuery: v.qlQuery, resultPerPage: v.resultPerPage ?? 5 });
}
const results = [];
for (const v of variants) {
const r = await runAssetsAql(v.qlQuery, { resultPerPage: v.resultPerPage, includeAttributes: true });
const values = Array.isArray(r.data?.values) ? r.data.values : [];
results.push({
variant: v.label,
qlQuery: v.qlQuery,
httpStatus: r.status,
statusText: r.statusText,
total: r.data?.total ?? values.length,
objects: values.map(summarizeAssetsObject),
atlassianError: r.status === 200 ? undefined : r.data,
headers: r.headers,
// Truncated raw body so we can see everything Atlassian sent back
// (some tenants surface hints in "hasMoreResults", "objectTypeAttributes", etc.)
rawBody: r.data && typeof r.data === 'object'
? JSON.parse(JSON.stringify(r.data))
: r.data
});
}
const diagnosis = buildAssetsProbeDiagnosis({
workspaceIdResolved,
workspaceIdError,
workspacesList,
schemasProbe,
objectTypeProbe,
variantResults: results,
configuredAttribute: attribute,
configuredAttributeId: attrId,
configuredSchemaId: schemaId,
configuredObjectTypeId: objectTypeId,
jiraEmail: config.jira.email
});
return {
input: { raw, padded, unpadded },
config: {
workspaceId: workspaceIdResolved || `error: ${workspaceIdError}`,
objectTypeId,
schemaId: schemaId || null,
attribute,
attrId: attrId || null,
storeCustomFieldId: config.jira.storeCustomFieldId || 'customfield_10261',
authType: config.jira.authType,
jiraEmail: config.jira.email ? maskEmail(config.jira.email) : null
},
workspace: {
resolvedId: workspaceIdResolved,
error: workspaceIdError,
allVisible: workspacesList.workspaces,
httpStatus: workspacesList.httpStatus
},
schemas: schemasProbe,
objectType: objectTypeProbe,
variants: results,
diagnosis
};
}
function maskEmail(email) {
if (!email || !email.includes('@')) return email || null;
const [local, domain] = email.split('@');
const shown = local.length <= 3 ? local[0] : `${local.slice(0, 3)}`;
return `${shown}@${domain}`;
}
function buildAssetsProbeDiagnosis({
workspaceIdResolved,
workspaceIdError,
workspacesList,
schemasProbe,
objectTypeProbe,
variantResults,
configuredAttribute,
// eslint-disable-next-line no-unused-vars
configuredAttributeId,
configuredSchemaId,
configuredObjectTypeId,
jiraEmail
}) {
const notes = [];
const suggestions = [];
let likelyCause = 'unknown';
const visibleWorkspaces = workspacesList?.workspaces || [];
const email = jiraEmail || '(JIRA_EMAIL)';
if (!workspaceIdResolved) {
likelyCause = 'workspace_not_discovered';
notes.push(`Could not discover Assets workspace id (${workspaceIdError}).`);
suggestions.push('Set JIRA_ASSETS_WORKSPACE_ID explicitly, or ensure /rest/servicedeskapi/assets/workspace is reachable.');
return { likelyCause, notes, suggestions };
}
if (visibleWorkspaces.length > 1) {
notes.push(`Account can see ${visibleWorkspaces.length} Assets workspaces: ${visibleWorkspaces.map(w => w.workspaceId).join(', ')}. Using ${workspaceIdResolved}.`);
suggestions.push('If the Store schema lives in a different workspace, set JIRA_ASSETS_WORKSPACE_ID explicitly.');
}
const schemaHttp = schemasProbe?.httpStatus;
const schemaCount = schemasProbe?.count ?? 0;
if (schemaHttp && schemaHttp !== 200) {
likelyCause = 'schema_list_error';
notes.push(`GET /objectschema/list returned HTTP ${schemaHttp}. The token cannot list schemas.`);
if (schemaHttp === 401 || schemaHttp === 403) {
suggestions.push(`Add ${email} to an Object Schema role on the target schema in Jira → Assets → Object schemas → Configure → Roles. In Assets, API-token scopes (read:cmdb-*:jira) are NOT sufficient on their own; the user still needs schema-level role membership.`);
}
return { likelyCause, notes, suggestions };
}
if (schemaCount === 0) {
likelyCause = 'no_schema_visibility';
notes.push('GET /objectschema/list returned HTTP 200 with 0 schemas — this account has no visibility to any Assets schema, so every AQL against it returns total=0.');
suggestions.push(`Ask a Jira Assets admin to add ${email} to a role on the Store schema in Jira → Assets → Object schemas → Configure → Roles. "Object Schema Viewer" or "Object Schema User" is enough to look up store objects; "Developer" is needed to create/update objects.`);
suggestions.push('The four read:cmdb-* / write:cmdb-* scopes on the token are necessary but not sufficient — Assets enforces a separate per-schema role check on top of the OAuth scopes.');
return { likelyCause, notes, suggestions };
}
const visibleSchemaIds = (schemasProbe?.schemas || []).map(s => String(s.id));
const visibleSchemaSummary = (schemasProbe?.schemas || []).map(s => `${s.id}:${s.name}`).join(', ');
notes.push(`Account can see ${schemaCount} schema(s): ${visibleSchemaSummary}.`);
if (configuredSchemaId && !visibleSchemaIds.includes(String(configuredSchemaId))) {
likelyCause = 'schema_not_visible';
notes.push(`Configured JIRA_ASSETS_STORE_SCHEMA_ID=${configuredSchemaId} is NOT in the list of schemas this account can see. AQL against schema ${configuredSchemaId} will always return total=0.`);
suggestions.push(`Ask a Jira Assets admin to add ${email} to a role on the Store schema (id ${configuredSchemaId}) in Jira → Assets → Object schemas → Configure → Roles. "Object Schema Viewer" is enough for read; "Developer" for writes.`);
suggestions.push('Reminder: Jira Assets enforces per-schema role membership on top of OAuth scopes. Granting the token the read:cmdb-* / write:cmdb-* scopes is necessary but NOT sufficient — the underlying user must also be in a role on the schema.');
if (visibleSchemaIds.length === 1) {
suggestions.push(`Right now the account is only in a role on schema ${visibleSchemaIds[0]} (${visibleSchemaSummary}). Same admin action needs to happen for the Store schema.`);
}
return { likelyCause, notes, suggestions };
}
const otDetailStatus = objectTypeProbe?.detail?.httpStatus;
const otAttrStatus = objectTypeProbe?.attributes?.httpStatus;
if (otDetailStatus && otDetailStatus !== 200) {
if (otDetailStatus === 403) {
likelyCause = 'object_type_forbidden';
notes.push(`GET /objecttype/${configuredObjectTypeId} returned HTTP 403. The account can list schemas but cannot see this object type — almost always because it is missing an Object Schema role on the Store schema.`);
suggestions.push(`Add ${email} to an Object Schema role on the Store schema in Jira → Assets → Object schemas → Configure → Roles.`);
} else {
likelyCause = 'object_type_not_visible';
notes.push(`GET /objecttype/${configuredObjectTypeId} returned HTTP ${otDetailStatus}. The configured objectTypeId is either wrong or not visible to this account.`);
suggestions.push(`Verify JIRA_ASSETS_STORE_OBJECT_TYPE_ID matches the actual Store type id in Jira Assets.`);
}
return { likelyCause, notes, suggestions };
}
if (otDetailStatus === 200) {
notes.push(`Object type is visible: ${objectTypeProbe.detail.name} (schema ${objectTypeProbe.detail.objectSchemaId}).`);
}
if (otAttrStatus === 200 && objectTypeProbe.attributes.count > 0) {
const attrNames = objectTypeProbe.attributes.names.map(a => a.name).filter(Boolean);
const attrMatch = attrNames.find(n => n.toLowerCase() === (configuredAttribute || '').toLowerCase());
if (!attrMatch) {
likelyCause = 'attribute_name_mismatch';
notes.push(`The configured attribute "${configuredAttribute}" is NOT among the object type's attributes. Actual attribute names: ${attrNames.join(', ')}.`);
const guess = attrNames.find(n => /store|number|store\s*id/i.test(n));
if (guess) suggestions.push(`Set JIRA_ASSETS_STORE_NUMBER_ATTRIBUTE="${guess}" (or use the id form via JIRA_ASSETS_STORE_NUMBER_ATTRIBUTE_ID).`);
else suggestions.push('Pick the correct attribute from the list above and set JIRA_ASSETS_STORE_NUMBER_ATTRIBUTE (or ...ATTRIBUTE_ID) accordingly.');
return { likelyCause, notes, suggestions };
}
notes.push(`Attribute "${configuredAttribute}" exists on the object type.`);
}
const anyHits = variantResults.some(v => v.total > 0);
if (!anyHits) {
likelyCause = 'value_format_mismatch';
notes.push('Schema and object type are visible but no AQL variant returned rows. Attribute values are likely stored in a form none of the variants matched.');
suggestions.push('Re-run the probe without a storeNumber to sample real Store objects: curl "http://localhost:1866/api/wxccai/debug/assetsProbe" — the object_type_probe row will show up to 5 real Store objects with their actual attribute values, so you can see how Store Number is stored (leading zeros, prefix, etc.).');
} else {
const winners = variantResults.filter(v => v.total > 0).map(v => v.variant);
likelyCause = 'success';
notes.push(`These variants returned rows: ${winners.join(', ')}. Lock resolveStoreAssetReference to the first one.`);
}
return { likelyCause, notes, suggestions };
}
/**
* Extract an Assets object id from a variety of AQL response shapes.
* Tries top-level, then common list keys, then a bounded deep search.
*/
function extractObjectIdFromResponse(respData) {
if (!respData || typeof respData !== 'object') return null;
if (respData.id) return respData.id;
if (respData.objectId) return respData.objectId;
const listKeys = ['values', 'objectEntries', 'objects', 'objectList', 'results', 'items'];
for (const key of listKeys) {
const list = respData[key];
if (Array.isArray(list)) {
for (const item of list) {
if (item && typeof item === 'object') {
if (item.id) return item.id;
if (item.objectId) return item.objectId;
if (item.object && item.object.id) return item.object.id;
if (item.attributes && item.attributes.id) return item.attributes.id;
}
}
}
}
function deepFind(obj, depth = 0) {
if (depth > 6 || obj == null || typeof obj !== 'object') return null;
if (obj.id && (typeof obj.id === 'string' || typeof obj.id === 'number')) return obj.id;
if (obj.objectId && (typeof obj.objectId === 'string' || typeof obj.objectId === 'number')) return obj.objectId;
if (Array.isArray(obj)) {
for (const el of obj) {
const found = deepFind(el, depth + 1);
if (found) return found;
}
} else {
for (const k of Object.keys(obj)) {
const found = deepFind(obj[k], depth + 1);
if (found) return found;
}
}
return null;
}
return deepFind(respData);
}

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@ -1,150 +0,0 @@
// Dedicated Jira Assets client that authenticates as a *personal* Atlassian
// account (email + PAT), not the shared service account used everywhere else.
//
// Why this exists:
// The service account has schema-level read on the Stores schema but is
// silently filtered out for objects in Object Type 109 (Store Address /
// Hierarchy). Every direct API path (raw Assets, site gateway, servicedeskapi
// CMDB proxy) is either 403 or returns total=0. A personal account with the
// right Assets role sees the objects fine, so this client is used *only* by
// the store cache sync — never for anything that mutates state on Atlassian's
// side.
//
// Credentials come from config.jira.assetsSyncEmail / assetsSyncToken. Those
// are populated from env vars (which are typically exported from macOS
// Keychain via bin/load-assets-sync-secret.sh). If either is missing this
// module is inert and the caller falls back to the service account path.
import axios from 'axios';
import config from '../../config/index.js';
import logger from '../../utilities/logger.js';
const ASSETS_HOST = 'https://api.atlassian.com';
let cachedAuthHeader = null;
let warnedMissing = false;
function buildAuthHeader() {
const email = config.jira.assetsSyncEmail;
const token = config.jira.assetsSyncToken;
if (!email || !token) return null;
const encoded = Buffer.from(`${email}:${token}`).toString('base64');
return `Basic ${encoded}`;
}
function getAuthHeader() {
if (cachedAuthHeader) return cachedAuthHeader;
cachedAuthHeader = buildAuthHeader();
if (!cachedAuthHeader && !warnedMissing) {
logger.warn('Assets sync credentials not configured (ASSETS_SYNC_EMAIL / ASSETS_SYNC_TOKEN). Stores cache sync is disabled; resolveStoreAssetReference will fall back to the service-account AQL path.');
warnedMissing = true;
}
return cachedAuthHeader;
}
/**
* True iff both an email and a PAT are configured for the personal-account
* Assets sync path.
*/
export function isAssetsSyncConfigured() {
return !!getAuthHeader();
}
/**
* Best-effort masked identity for logging / status endpoints. Never returns
* the token.
*/
export function describeSyncIdentity() {
const email = config.jira.assetsSyncEmail || null;
return {
configured: isAssetsSyncConfigured(),
email: email
? (email.includes('@')
? `${email.slice(0, 3)}…@${email.split('@')[1]}`
: `${email.slice(0, 3)}`)
: null,
};
}
/**
* Low-level AQL POST via the personal PAT. Never throws on non-2xx always
* returns `{ status, statusText, data, headers, requestUrl, requestBody, error }`.
*
* `qlQuery` raw AQL string, e.g. `objectTypeId = 109`
* `opts` { startAt, maxResults, includeAttributes, extraBody, timeoutMs }
*
* Endpoint reference: Atlassian Assets REST API v1 `POST /object/aql`
* - Query params: `startAt` (default 0), `maxResults` (default 25, cap
* varies by tenant but 500 is safe), `includeAttributes` (default true)
* - Body: `{ "qlQuery": "..." }`
* - Response: `{ startAt, maxResults, total, isLast, values: [...] }`
*
* The old `page` / `resultPerPage` params are for a different endpoint and
* are silently ignored here always use startAt/maxResults on this one.
*/
export async function assetsAql(qlQuery, opts = {}) {
const auth = getAuthHeader();
if (!auth) {
return {
status: 'not_configured',
statusText: 'ASSETS_SYNC_EMAIL / ASSETS_SYNC_TOKEN not set',
data: null,
error: 'assets sync credentials not configured',
};
}
const workspaceId = config.jira.assetsWorkspaceId;
if (!workspaceId) {
return {
status: 'not_configured',
statusText: 'JIRA_ASSETS_WORKSPACE_ID not set',
data: null,
error: 'assets workspace id not configured',
};
}
const {
startAt = 0,
maxResults = 500,
includeAttributes = true,
extraBody = {},
timeoutMs = 30000,
} = opts;
const qp = new URLSearchParams({
startAt: String(startAt),
maxResults: String(maxResults),
includeAttributes: String(includeAttributes),
});
const url = `${ASSETS_HOST}/jsm/assets/workspace/${workspaceId}/v1/object/aql?${qp.toString()}`;
const body = { qlQuery, ...extraBody };
try {
const resp = await axios.post(url, body, {
headers: {
Authorization: auth,
'Content-Type': 'application/json',
Accept: 'application/json',
},
timeout: timeoutMs,
validateStatus: () => true,
});
return {
status: resp.status,
statusText: resp.statusText,
data: resp.data ?? null,
headers: resp.headers,
requestUrl: url,
requestBody: body,
};
} catch (err) {
return {
status: err.response?.status || 'network',
statusText: err.response?.statusText || err.code || 'error',
data: err.response?.data || null,
headers: err.response?.headers || {},
requestUrl: url,
requestBody: body,
error: err.message,
};
}
}

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@ -1,154 +0,0 @@
// Jira attachments + Webex CC transcript conversion.
// Downloads happen via downloadClient (own retry policy); uploads use jiraClient.
import FormData from 'form-data';
import logger from '../../utilities/logger.js';
import { jiraClient, downloadClient } from './client.js';
/**
* Shared helper: POST a Buffer as multipart attachment to the core Jira
* attachments endpoint.
* - Uses jiraClient (correct base + auth).
* - Spreads form.getHeaders() so boundary is set.
* - Cleans any charset from Content-Type (prevents 415).
* - Retry loop only around the API call (download is caller's job).
* - Fail-fast on 401/403 (scope/perms).
*/
async function attachBufferToJira(jiraKey, fileBuffer, fileName) {
for (let attempt = 1; attempt <= 3; attempt++) {
try {
const form = new FormData();
form.append('file', fileBuffer, fileName);
const formHeaders = form.getHeaders();
if (formHeaders['content-type']) {
formHeaders['content-type'] = formHeaders['content-type'].replace(/;\s*charset=[^;]*/i, '');
}
const uploadPath = `/rest/api/3/issue/${jiraKey}/attachments`;
await jiraClient.post(uploadPath, form, {
headers: {
'X-Atlassian-Token': 'no-check',
...formHeaders
},
timeout: 15000
});
logger.info('File attached successfully', { jiraKey, fileName, attempt });
return;
} catch (err) {
const status = err.response?.status;
logger.error('Jira file attach attempt failed', {
jiraKey,
fileName,
attempt,
status,
responseData: err.response?.data,
responseHeaders: err.response?.headers ? Object.fromEntries(
Object.entries(err.response.headers).filter(([k]) => !k.toLowerCase().includes('auth'))
) : undefined
});
if (status === 401 || status === 403) {
throw err;
}
if (attempt === 3) throw err;
await new Promise(r => setTimeout(r, attempt * 1500));
}
}
}
/**
* Download a file from the given URL (S3 pre-signed) *once* and attach using
* the core Jira attachments API. Download happens outside the retry loop
* because the signed URL expires (~1800s).
*/
export async function attachFileToJira(jiraKey, fileUrl, fileName) {
let fileBuffer;
try {
const dl = await downloadClient.get(fileUrl, {
responseType: 'arraybuffer'
});
fileBuffer = Buffer.from(dl.data);
} catch (dlErr) {
logger.error('Failed to download file from S3 for attachment (URL likely expired on replay)', {
jiraKey,
fileName,
url: fileUrl,
status: dlErr.response?.status,
message: dlErr.message
});
throw dlErr;
}
await attachBufferToJira(jiraKey, fileBuffer, fileName);
}
/**
* Convert a Webex-style JSON transcript to human-readable text.
* Returns null if the shape isn't recognized.
*/
function formatTranscriptToHumanReadable(data) {
if (!data || !Array.isArray(data.responseContents)) return null;
const lines = [];
lines.push(`Transcript`);
if (data.interactionId) lines.push(`Interaction ID: ${data.interactionId}`);
if (data.languageCode) lines.push(`Language: ${data.languageCode}`);
lines.push('');
for (const entry of data.responseContents) {
const res = entry.recognitionResult;
if (!res || !res.alternatives || !res.alternatives[0]) continue;
const role = (res.role || 'UNKNOWN').toUpperCase();
const alt = res.alternatives[0];
const transcript = (alt.transcript || '').trim();
if (!transcript) continue;
let ts = '';
const words = alt.words || [];
if (words.length > 0) {
const start = words[0].start_time || {};
const totalSec = (start.seconds || 0) + Math.floor((start.nanos || 0) / 1e9);
const min = Math.floor(totalSec / 60);
const sec = Math.floor(totalSec % 60);
ts = `[${String(min).padStart(2, '0')}:${String(sec).padStart(2, '0')}] `;
}
lines.push(`${ts}${role}: ${transcript}`);
}
return lines.join('\n');
}
async function fetchAndConvertTranscript(url) {
try {
const resp = await downloadClient.get(url, { timeout: 10000 });
return formatTranscriptToHumanReadable(resp.data);
} catch (e) {
logger.warn(`Failed to fetch/convert transcript: ${e.message}`);
return null;
}
}
/**
* Download the JSON transcript, convert to human-readable text, and attach as
* `<base>-readable.txt`. Failures are swallowed so they don't mark the
* original JSON attach as failed.
*/
export async function attachReadableTranscript(jiraKey, transcriptUrl, originalFileName = null) {
const readable = await fetchAndConvertTranscript(transcriptUrl);
if (!readable) {
logger.warn('Readable transcript conversion yielded no content (check transcript JSON shape or URL)', { jiraKey });
return false;
}
const base = (originalFileName || `transcript-${jiraKey}`).replace(/\.json$/i, '');
const fileName = `${base}-readable.txt`;
try {
await attachBufferToJira(jiraKey, Buffer.from(readable, 'utf8'), fileName);
return true;
} catch (err) {
logger.error('Readable transcript attach failed (non-fatal)', {
jiraKey,
fileName,
error: err.response?.data?.message || err.message,
status: err.response?.status
});
return false;
}
}

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// Foundational Jira module: shared axios instances + tiny ADF helper.
// Nothing else in services/jira/* should import axios or axios-retry directly.
import axios from 'axios';
import axiosRetry from 'axios-retry';
import config from '../../config/index.js';
import logger from '../../utilities/logger.js';
// Reusable Jira client with flexible auth. No default Content-Type on the
// instance because callers need both JSON bodies AND multipart/form-data
// (attachments). Content-Type is set explicitly per-request when needed.
const createJiraClient = () => {
const headers = {};
const effectiveBase = config.jira.baseUrl || '(not configured)';
logger.debug(`[jira] baseUrl=${effectiveBase} authType=${config.jira.authType}`);
if (config.jira.authType === 'bearer') {
headers.Authorization = `Bearer ${config.jira.apiToken}`;
logger.info('Using Jira Bearer Token authentication');
} else {
const authStr = `${config.jira.email}:${config.jira.apiToken}`;
headers.Authorization = `Basic ${Buffer.from(authStr).toString('base64')}`;
logger.info('Using Jira Basic Auth');
}
const client = axios.create({
baseURL: config.jira.baseUrl,
headers,
});
// Retry policy scoped to this client only. Never mutates the default
// axios instance — anything else that needs retries uses its own client.
axiosRetry(client, {
retries: 3,
retryDelay: (retryCount) => Math.pow(2, retryCount) * 1000,
retryCondition: (error) => {
return axiosRetry.isNetworkOrIdempotentRequestError(error) ||
error.response?.status === 429 ||
error.response?.status >= 500;
}
});
return client;
};
export const jiraClient = createJiraClient();
// Dedicated instance for pre-signed S3 downloads (audio + transcript files
// from Webex CC). Separate from jiraClient because:
// 1. No baseURL — always pass the full pre-signed URL.
// 2. No Authorization header — the S3 URL is already signed.
// 3. We want retries — S3 pre-signed downloads are the flakiest thing
// in the pipeline (transient 5xx, TLS resets, TCP timeouts).
export const downloadClient = axios.create({ timeout: 20000 });
axiosRetry(downloadClient, {
retries: 3,
retryDelay: (retryCount) => Math.pow(2, retryCount) * 1000,
retryCondition: (error) => {
return axiosRetry.isNetworkOrIdempotentRequestError(error) ||
error.response?.status === 429 ||
error.response?.status >= 500;
}
});
/**
* Convert a plain string to a minimal ADF document.
* ADF is what /rest/api/3/... expects for description/comment bodies.
* Blank lines split paragraphs; single newlines become hardBreak nodes.
*/
export function plainTextToAdf(text) {
const safe = (text ?? '').toString();
if (!safe) {
return { version: 1, type: 'doc', content: [] };
}
const paragraphs = safe.split(/\n{2,}/).map(block => {
const parts = block.split('\n');
const content = [];
parts.forEach((line, idx) => {
if (line.length) content.push({ type: 'text', text: line });
if (idx < parts.length - 1) content.push({ type: 'hardBreak' });
});
return { type: 'paragraph', content };
});
return { version: 1, type: 'doc', content: paragraphs };
}

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@ -1,121 +0,0 @@
// Jira issue comments: fetch (normalized), add plain, and post structured
// Webex CC summary blocks. All comment ADF construction lives here.
import config from '../../config/index.js';
import logger from '../../utilities/logger.js';
import { adfToPlainText } from '../../utilities/adfToPlainText.js';
import { jiraClient, plainTextToAdf } from './client.js';
/**
* Fetch public comments for an issue, normalized to
* { author, body (plain text), created, createdIso }.
* Uses the core /rest/api/3/issue/{key}/comment endpoint (servicedeskapi's
* variant can require different auth/perms with the current cloudId + Basic
* auth setup).
*/
export async function fetchPublicComments(key) {
const url = `/rest/api/3/issue/${key}/comment`;
try {
const response = await jiraClient.get(url);
const values = response.data?.values || [];
return values.map(comment => ({
author: comment.author?.displayName || comment.author?.name || 'Unknown',
body: adfToPlainText(comment.body),
created: comment.created,
createdIso: typeof comment.created === 'string' ? comment.created : (comment.created?.iso8601 || comment.created || null)
}));
} catch (error) {
logger.warn('Failed to fetch public comments:', error.message);
return [];
}
}
/**
* Add a comment to an issue. `text` is plain; converted to ADF here.
* If `internal: true`, restricts visibility to `config.jira.commentVisibilityRole`
* (same behavior as postWebexSummaryComment).
*/
export async function addComment(key, text, { internal = false } = {}) {
if (!key || !/^[A-Z]+-\d+$/.test(key)) {
throw new Error(`Invalid ticket key: "${key}"`);
}
if (!text || !String(text).trim()) {
throw new Error('Comment text is required');
}
const payload = { body: plainTextToAdf(String(text)) };
if (internal) {
payload.visibility = { type: 'role', value: config.jira.commentVisibilityRole || 'Service Desk Team' };
}
try {
const { data } = await jiraClient.post(`/rest/api/3/issue/${key}/comment`, payload, {
headers: { 'Content-Type': 'application/json' }
});
logger.info('Comment posted', { key, commentId: data?.id, internal });
return { key, commentId: data?.id, internal };
} catch (err) {
logger.error('addComment failed', { key, status: err.response?.status, details: err.response?.data });
const e = new Error(err.response?.data?.errorMessages?.join('; ') || err.message);
e.status = err.response?.status;
e.details = err.response?.data;
throw e;
}
}
/**
* Build a clean ADF comment from the Webex CC AI summaries object and post it
* to the Jira issue. Restricted visibility (via role) so only the configured
* role sees the summary + attachment references.
*/
export async function postWebexSummaryComment(jiraKey, summaries, attachedFiles = []) {
const items = [
{ type: "listItem", content: [{ type: "paragraph", content: [{ type: "text", text: `Initial Contact Reason: ${summaries.intialContactReason || 'N/A'}` }] }] },
{ type: "listItem", content: [{ type: "paragraph", content: [{ type: "text", text: `Additional Context: ${summaries.additionalContext || 'N/A'}` }] }] },
{ type: "listItem", content: [{ type: "paragraph", content: [{ type: "text", text: `Key Actions Taken: ${summaries.keyActionsTake || 'N/A'}` }] }] },
{ type: "listItem", content: [{ type: "paragraph", content: [{ type: "text", text: `Next Steps: ${summaries.nextSteps || 'N/A'}` }] }] },
{ type: "listItem", content: [{ type: "paragraph", content: [{ type: "text", text: `Resolution: ${summaries.resolution || 'N/A'}` }] }] }
];
const content = [
{
type: "heading",
attrs: { level: 3 },
content: [{ type: "text", text: "Webex Contact Center Summary" }]
},
{ type: "bulletList", content: items },
{
type: "paragraph",
content: [{ type: "text", text: `Posted via Webex Integration — ${new Date().toISOString()}` }]
}
];
if (Array.isArray(attachedFiles) && attachedFiles.length > 0) {
content.push({
type: "paragraph",
content: [{
type: "text",
text: `Attached files (internal): ${attachedFiles.join(', ')}`
}]
});
}
const commentPayload = {
body: {
version: 1,
type: "doc",
content
},
visibility: {
type: "role",
value: config.jira.commentVisibilityRole || 'Service Desk Team'
}
};
await jiraClient.post(
`/rest/api/3/issue/${jiraKey}/comment`,
commentPayload,
{ headers: { 'Content-Type': 'application/json' } }
);
logger.info('Clean summary comment posted (restricted)', { jiraKey, attachedFiles });
}

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@ -1,290 +0,0 @@
// Jira issue lifecycle: fetch, search-by-reporter, status, update, transitions,
// close. All project-agnostic (works for any project the token can see) and
// uses the core /rest/api/3/issue/... endpoints.
import logger from '../../utilities/logger.js';
import config from '../../config/index.js';
import { jiraClient, plainTextToAdf } from './client.js';
import { fetchPublicComments } from './comments.js';
const KEY_RE = /^[A-Z]+-\d+$/;
export async function fetchJiraIssue(key) {
if (!key || !KEY_RE.test(key)) {
throw new Error(`Invalid ticket key: "${key}"`);
}
const url = `/rest/api/3/issue/${key}?fields=summary,status,assignee,created,updated,priority`;
try {
const response = await jiraClient.get(url);
return response.data;
} catch (error) {
logger.error('Fetch Jira issue failed:', error.response?.data || error.message);
throw new Error(`Issue fetch failed: ${error.message}`);
}
}
export async function fetchPlainDescription(key) {
const payload = { expression: "issue.description.plainText", context: { issue: { key } } };
try {
const response = await jiraClient.post('/rest/api/3/expression/evaluate', payload, {
headers: { 'Content-Type': 'application/json' }
});
return response.data.value || 'No description available.';
} catch (error) {
logger.warn('Failed to fetch plain description:', error.message);
return 'No description available.';
}
}
// Kept for future use (email → accountId lookup). Not currently called; the
// reporter search uses email directly in JQL.
// eslint-disable-next-line no-unused-vars
async function getAccountIdFromEmail(email) {
if (!email) {
throw new Error('Email is required');
}
const url = `/rest/api/3/user/search?query=${encodeURIComponent(email)}&maxResults=10`;
try {
const response = await jiraClient.get(url);
const users = response.data || [];
if (users.length === 0) {
throw new Error(`No users found matching "${email}"`);
}
let user = users.find(u => u.emailAddress?.toLowerCase() === email.toLowerCase());
if (!user && users.length > 0) {
user = users[0];
}
if (!user?.accountId) {
throw new Error(`No usable accountId found for "${email}"`);
}
logger.info(`Using accountId ${user.accountId} for email "${email}"`);
return user.accountId;
} catch (err) {
throw new Error(`User lookup failed: ${err.message}`);
}
}
/**
* Search open tickets reported by a given email (across CS/SS/SUPPORT
* projects). Enriches each result with plain-text description + last 6
* public comments so downstream (Grok) has full context in one round trip.
*/
export async function searchOpenTicketsByReporterEmail(email) {
if (!email || typeof email !== 'string' || email.trim() === '') {
throw new Error("Email is required");
}
const jql = `project in (CS, SS, SUPPORT)
AND reporter = "${email}"
AND statusCategory != Done
ORDER BY updated DESC`;
try {
const response = await jiraClient.post('/rest/api/3/search/jql', {
jql: jql,
maxResults: 8,
fields: ["key", "summary", "status", "updated", "description"],
expand: "comments"
}, {
headers: { 'Content-Type': 'application/json' }
});
const issues = response.data.issues || [];
const enrichedIssues = await Promise.all(
issues.map(async (issue) => {
const key = issue.key;
try {
const [plainDesc, publicComments] = await Promise.all([
fetchPlainDescription(key).catch(() => "No description available."),
fetchPublicComments(key).catch(() => [])
]);
issue.enrichedNotes = {
description: plainDesc,
publicComments: publicComments.slice(-6)
};
} catch (err) {
logger.warn(`Failed to enrich notes for ${key}:`, err.message);
issue.enrichedNotes = { description: "Notes unavailable.", publicComments: [] };
}
return issue;
})
);
return enrichedIssues;
} catch (error) {
logger.error('Jira reporter search failed:', error.response?.data || error.message);
throw new Error(`Failed to search tickets reported by ${email}: ${error.message}`);
}
}
/**
* Compact, purpose-built status view no Grok, no comment enrichment.
* Use this when a caller just wants "where is this ticket right now?".
*/
export async function getTicketStatus(key) {
if (!key || !KEY_RE.test(key)) {
throw new Error(`Invalid ticket key: "${key}"`);
}
const url = `/rest/api/3/issue/${key}?fields=summary,status,assignee,reporter,priority,resolution,created,updated,labels`;
try {
const { data } = await jiraClient.get(url);
const f = data.fields || {};
return {
key: data.key,
summary: f.summary || null,
status: f.status?.name || null,
statusCategory: f.status?.statusCategory?.key || null,
assignee: f.assignee?.displayName || f.assignee?.emailAddress || null,
reporter: f.reporter?.displayName || f.reporter?.emailAddress || null,
priority: f.priority?.name || null,
resolution: f.resolution?.name || null,
labels: f.labels || [],
created: f.created || null,
updated: f.updated || null
};
} catch (err) {
logger.error('getTicketStatus failed', { key, status: err.response?.status, details: err.response?.data });
const e = new Error(`Failed to fetch status for ${key}: ${err.message}`);
e.status = err.response?.status;
e.details = err.response?.data;
throw e;
}
}
/**
* Partial issue update. Accepts flat, friendly fields:
* { summary, description, priority, labels, assigneeAccountId, additional }
* `additional` is merged raw into the `fields` object (e.g. customfield_*).
* `description` is a plain string; converted to ADF here.
*/
export async function updateTicket(key, updates = {}) {
if (!key || !KEY_RE.test(key)) {
throw new Error(`Invalid ticket key: "${key}"`);
}
const fields = {};
if (updates.summary !== undefined) fields.summary = String(updates.summary);
if (updates.description !== undefined) fields.description = plainTextToAdf(updates.description);
if (updates.priority) fields.priority = { name: String(updates.priority) };
if (Array.isArray(updates.labels)) fields.labels = updates.labels.map(String);
if (updates.assigneeAccountId) fields.assignee = { accountId: String(updates.assigneeAccountId) };
if (updates.additional && typeof updates.additional === 'object') Object.assign(fields, updates.additional);
if (Object.keys(fields).length === 0) {
throw new Error('updateTicket called with no updatable fields');
}
try {
await jiraClient.put(`/rest/api/3/issue/${key}`, { fields }, {
headers: { 'Content-Type': 'application/json' }
});
logger.info('Ticket updated', { key, fieldKeys: Object.keys(fields) });
return { key, updated: Object.keys(fields) };
} catch (err) {
logger.error('updateTicket failed', { key, status: err.response?.status, details: err.response?.data });
const e = new Error(err.response?.data?.errorMessages?.join('; ') || err.message);
e.status = err.response?.status;
e.details = err.response?.data;
throw e;
}
}
/**
* Fetch available workflow transitions for an issue. Useful for both the
* client picking a transition manually and for closeTicket() below.
*/
export async function getTransitions(key) {
if (!key || !KEY_RE.test(key)) {
throw new Error(`Invalid ticket key: "${key}"`);
}
try {
const { data } = await jiraClient.get(`/rest/api/3/issue/${key}/transitions`);
return (data.transitions || []).map(t => ({
id: t.id,
name: t.name,
to: { id: t.to?.id, name: t.to?.name, statusCategory: t.to?.statusCategory?.key },
hasScreen: !!t.hasScreen
}));
} catch (err) {
logger.error('getTransitions failed', { key, status: err.response?.status, details: err.response?.data });
throw new Error(`Failed to fetch transitions for ${key}: ${err.message}`);
}
}
/**
* Execute a specific transition. Optionally set a resolution and/or append a
* comment in the same call (both are fields the transition screen can accept).
*/
export async function transitionTicket(key, transitionId, { resolution, comment, internal = false, additionalFields } = {}) {
if (!key || !KEY_RE.test(key)) {
throw new Error(`Invalid ticket key: "${key}"`);
}
if (!transitionId) throw new Error('transitionId is required');
const payload = { transition: { id: String(transitionId) } };
const fields = { ...(additionalFields || {}) };
if (resolution) fields.resolution = { name: String(resolution) };
if (Object.keys(fields).length) payload.fields = fields;
if (comment) {
const commentEntry = { add: { body: plainTextToAdf(String(comment)) } };
if (internal) {
commentEntry.add.visibility = { type: 'role', value: config.jira.commentVisibilityRole || 'Service Desk Team' };
}
payload.update = { comment: [commentEntry] };
}
try {
await jiraClient.post(`/rest/api/3/issue/${key}/transitions`, payload, {
headers: { 'Content-Type': 'application/json' }
});
logger.info('Ticket transitioned', { key, transitionId, resolution });
return { key, transitionId, resolution: resolution || null };
} catch (err) {
logger.error('transitionTicket failed', {
key, transitionId, status: err.response?.status, details: err.response?.data
});
const e = new Error(err.response?.data?.errorMessages?.join('; ') || err.message);
e.status = err.response?.status;
e.details = err.response?.data;
throw e;
}
}
/**
* Convenience: find a "closing" transition and execute it.
* Prefers explicit `transitionName` if provided, otherwise picks the first
* transition whose target status is in category "done" (Jira's canonical
* category for closed/resolved/completed), falling back to a name-based match.
*/
export async function closeTicket(key, { transitionName, resolution = 'Done', comment, internal = false } = {}) {
const transitions = await getTransitions(key);
if (transitions.length === 0) {
throw new Error(`No workflow transitions available for ${key} (check assignee/permissions)`);
}
let chosen = null;
if (transitionName) {
chosen = transitions.find(t => t.name.toLowerCase() === transitionName.toLowerCase());
if (!chosen) {
throw new Error(`Transition "${transitionName}" not available for ${key}. Available: ${transitions.map(t => t.name).join(', ')}`);
}
} else {
chosen = transitions.find(t => t.to?.statusCategory === 'done')
|| transitions.find(t => /done|closed|resolved|complete/i.test(t.name));
if (!chosen) {
throw new Error(`Could not find a closing transition for ${key}. Available: ${transitions.map(t => t.name).join(', ')}`);
}
}
return transitionTicket(key, chosen.id, { resolution, comment, internal });
}

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@ -1,149 +0,0 @@
// Jira Service Management (JSM) request creation.
// Uses /rest/servicedeskapi/request to create proper JSM customer requests
// with request types. This is separate from the corporate-project ticket
// flow (see issues.js). Depends on assets.js for store resolution.
import config from '../../config/index.js';
import logger from '../../utilities/logger.js';
import { jiraClient } from './client.js';
import { resolveStoreAssetReference } from './assets.js';
const REQUEST_TYPE_MAP = {
// Point of Sale
'Register Not functioning properly': 269,
'Unable to login': 275,
'Business report issue': 267,
'Broken device / hardware': 266,
// Hardware
'Broken Device / Hardware': 266,
'Report Missing Hardware': 273,
'Request Additional Hardware': 274,
// Technology
'Business Report Issue': 267,
'Report an Issue with Sterling Application': 272,
'Omni Turn Off / On': 268,
'Report a Traffic Counter Issue': 271,
'Report a Technology issue': 270,
'UKG Pro / Workforce Management Issues': 426,
'Store Transportation Request': 493,
};
// SubTypes that require a storeNumber. Every currently-supported subType maps
// to a request type whose Store Number field is `required: true` in JSM (see
// ss-fields-*.json). Kept as an explicit set so a future subType that does NOT
// require Store Number can be added by simply omitting it from this set.
const SUBTYPES_REQUIRING_STORE_NUMBER = new Set(Object.keys(REQUEST_TYPE_MAP));
export function getSupportedSSSubTypes() {
return Object.keys(REQUEST_TYPE_MAP);
}
export { REQUEST_TYPE_MAP };
/**
* Create a Store Support ticket (JSM request) using the Service Desk API.
* @param {Object} params
* @param {string} params.subType - Exact key from REQUEST_TYPE_MAP (e.g. "Register Not functioning properly")
* @param {string} [params.onBehalfOf] - email or accountId (becomes raiseOnBehalfOf)
* @param {string} params.summary
* @param {string} [params.description]
* @param {string|number} [params.storeNumber]
* @param {Object} [params.additional] - extra customfield_* values merged into requestFieldValues
*/
export async function createSSRequest(params = {}) {
const {
subType,
onBehalfOf,
summary,
description,
storeNumber,
additional = {}
} = params;
if (!subType || !summary) {
const err = new Error('subType and summary are required');
err.status = 400;
throw err;
}
const requestTypeId = REQUEST_TYPE_MAP[subType];
if (!requestTypeId) {
const err = new Error(`Unknown subType: "${subType}". Must be one of the supported values.`);
err.status = 400;
throw err;
}
// Fail-fast: every current subType requires Store Number. Catching this
// client-side gives a clean API error instead of forwarding to Jira and
// getting back an opaque "Please provide a value for required field
// 'Store Number'" that references Jira internals.
const normalizedStoreNumber = storeNumber != null && String(storeNumber).trim() !== ''
? String(storeNumber).trim()
: null;
if (SUBTYPES_REQUIRING_STORE_NUMBER.has(subType) && !normalizedStoreNumber) {
const err = new Error(`storeNumber is required for subType "${subType}"`);
err.status = 400;
throw err;
}
const serviceDeskId = config.jira.serviceDeskId || '170';
const storeCustomField = config.jira.storeCustomFieldId || 'customfield_10261';
const requestFieldValues = {
summary,
description: description || summary,
...additional
};
if (normalizedStoreNumber) {
const storeRef = await resolveStoreAssetReference(normalizedStoreNumber);
if (storeRef) {
requestFieldValues[storeCustomField] = storeRef;
}
}
const payload = {
serviceDeskId: String(serviceDeskId),
requestTypeId: String(requestTypeId),
requestFieldValues
};
if (onBehalfOf) {
payload.raiseOnBehalfOf = onBehalfOf;
}
try {
const response = await jiraClient.post(
'/rest/servicedeskapi/request',
payload,
{
headers: {
'Content-Type': 'application/json',
'Accept': 'application/json'
}
}
);
const data = response.data;
logger.info('SS ticket created successfully', {
issueKey: data?.issueKey,
subType,
storeNumber: String(storeNumber || '').padStart(5, '0')
});
return data;
} catch (err) {
const errData = err.response?.data || {};
const message = errData.errorMessage || errData.message || err.message || 'Unknown error creating SS request';
logger.error('Failed to create SS request', {
subType,
storeNumber,
status: err.response?.status,
details: errData
});
const error = new Error(message);
error.status = err.response?.status;
error.details = errData;
throw error;
}
}

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@ -1,328 +0,0 @@
// In-memory + on-disk cache of `storeNumber → Assets objectId`.
//
// Populated via assetsSyncClient (personal PAT). This is the primary lookup
// path used by resolveStoreAssetReference — the raw service-account AQL call
// is only a fallback for the (currently-blocked) scenario where the cache is
// unavailable and the service account has been granted enough permission to
// query the store type directly.
//
// Storage:
// In-memory: Map<paddedStoreNumber, entry>
// On-disk: data/stores.json (see config.storesCache.path). Gitignored.
//
// Lifecycle:
// init() — called at boot; loads disk cache and kicks off
// background refresh if missing/stale, then schedules
// periodic refresh via setInterval.
// refresh({force}) — full paginated resync via personal PAT.
// get(storeNumber) — sync lookup, returns entry or null.
// status() — for the admin endpoint.
//
// Store objects live in ObjectType 109 in schema 68. The `label` on those
// objects is the padded store number (verified against real objects in the
// tenant); the `Store Number` attribute is a secondary source we fall back to.
import fs from 'node:fs/promises';
import path from 'node:path';
import config from '../../config/index.js';
import logger from '../../utilities/logger.js';
import { assetsAql, isAssetsSyncConfigured, describeSyncIdentity } from './assetsSyncClient.js';
const state = {
cache: new Map(),
lastSyncAt: null,
lastError: null,
syncing: false,
scheduleTimer: null,
loadedFromDisk: false,
};
function normalizeStoreNumber(raw) {
if (raw === null || raw === undefined) return null;
const s = String(raw).trim();
if (!s) return null;
if (!/^\d+$/.test(s)) return null;
return s.padStart(5, '0');
}
function extractStoreNumberFromObject(obj, storeNumberAttrName) {
// Primary: the label is the padded store number on type 109 objects.
const label = obj?.label || obj?.name;
if (label && /^\d+$/.test(String(label).trim())) {
return String(label).trim().padStart(5, '0');
}
// Secondary: check the named attribute.
const attrs = Array.isArray(obj?.attributes) ? obj.attributes : [];
for (const attr of attrs) {
const meta = attr?.objectTypeAttribute || attr?.typeAttribute || {};
if (meta?.name === storeNumberAttrName) {
const vals = Array.isArray(attr?.objectAttributeValues) ? attr.objectAttributeValues : [];
for (const v of vals) {
const cand = v?.displayValue ?? v?.value ?? v?.searchValue;
if (cand && /^\d+$/.test(String(cand).trim())) {
return String(cand).trim().padStart(5, '0');
}
}
}
}
return null;
}
/**
* Sync (in-memory) lookup. Returns null on miss; never throws.
*/
export function get(storeNumber) {
const n = normalizeStoreNumber(storeNumber);
if (!n) return null;
return state.cache.get(n) || null;
}
/**
* Snapshot for the admin status endpoint. Safe to serialize to JSON.
*/
export function status() {
const lastSyncEpoch = state.lastSyncAt ? new Date(state.lastSyncAt).getTime() : null;
return {
storeCount: state.cache.size,
lastSyncAt: state.lastSyncAt,
ageSeconds: lastSyncEpoch ? Math.floor((Date.now() - lastSyncEpoch) / 1000) : null,
syncing: state.syncing,
lastError: state.lastError,
loadedFromDisk: state.loadedFromDisk,
assetsSyncConfigured: isAssetsSyncConfigured(),
syncIdentity: describeSyncIdentity(),
cachePath: config.storesCache.path,
refreshIntervalHours: config.storesCache.refreshIntervalHours,
staleAfterHours: config.storesCache.staleAfterHours,
};
}
async function loadFromDisk() {
const cachePath = config.storesCache.path;
try {
const raw = await fs.readFile(cachePath, 'utf8');
const parsed = JSON.parse(raw);
if (parsed && typeof parsed === 'object' && parsed.entries) {
state.cache = new Map(Object.entries(parsed.entries));
state.lastSyncAt = parsed.lastSyncAt || null;
state.loadedFromDisk = true;
logger.info('Loaded stores cache from disk', {
path: cachePath,
storeCount: state.cache.size,
lastSyncAt: state.lastSyncAt,
});
return true;
}
logger.warn('Stores cache file present but shape unexpected; ignoring', { path: cachePath });
} catch (e) {
if (e.code === 'ENOENT') {
logger.info('No stores cache on disk yet; will populate on first sync', { path: cachePath });
} else {
logger.warn('Failed to load stores cache from disk', { path: cachePath, error: e.message });
}
}
return false;
}
async function saveToDisk() {
const cachePath = config.storesCache.path;
const dir = path.dirname(cachePath);
try {
await fs.mkdir(dir, { recursive: true });
const payload = {
version: 1,
lastSyncAt: state.lastSyncAt,
storeCount: state.cache.size,
entries: Object.fromEntries(state.cache),
};
// Atomic-ish write: to tmp then rename, avoids readers seeing a half-written file.
const tmp = `${cachePath}.tmp`;
await fs.writeFile(tmp, JSON.stringify(payload, null, 2), 'utf8');
await fs.rename(tmp, cachePath);
logger.debug('Persisted stores cache to disk', { path: cachePath, storeCount: state.cache.size });
} catch (e) {
logger.warn('Failed to persist stores cache to disk', { path: cachePath, error: e.message });
}
}
/**
* Full paginated resync of all objects in the configured store object type
* via the personal PAT. Rebuilds the in-memory cache atomically (only swaps
* once every page has been read successfully) and then writes to disk.
*
* Never called reentrantly if a refresh is already in flight, returns
* { skipped: true, reason: 'already_syncing' }.
*/
export async function refresh({ force = false } = {}) {
if (state.syncing) {
logger.info('Stores cache refresh already in progress; ignoring duplicate call');
return { skipped: true, reason: 'already_syncing' };
}
if (!isAssetsSyncConfigured()) {
return { skipped: true, reason: 'not_configured' };
}
state.syncing = true;
state.lastError = null;
const started = Date.now();
const objectTypeId = config.jira.assetsStoreObjectTypeId || '109';
const storeNumberAttr = config.jira.assetsStoreNumberAttribute || 'Store Number';
const pageSize = config.storesCache.pageSize || 500;
const maxPages = config.storesCache.maxPages || 200; // safety cap; 200*500 = 100k stores
try {
const newCache = new Map();
// Atlassian Assets `/object/aql` paginates via startAt + maxResults +
// isLast. Some responses also cap `total` at 1000 as a hint, so we
// trust isLast (or an empty/short page) rather than the reported total.
let startAt = 0;
let page = 0;
let seenTotal = 0;
let expectedTotal = null;
let orphaned = 0;
while (page < maxPages) {
const r = await assetsAql(`objectTypeId = ${objectTypeId}`, {
startAt,
maxResults: pageSize,
includeAttributes: true,
});
if (r.status !== 200) {
const bodySnippet = typeof r.data === 'object'
? JSON.stringify(r.data).slice(0, 400)
: String(r.data).slice(0, 400);
throw new Error(
`Assets AQL page ${page + 1} (startAt=${startAt}) returned HTTP ${r.status} (${r.statusText}). Body: ${bodySnippet}`
);
}
const values = Array.isArray(r.data?.values) ? r.data.values : [];
const returnedMaxResults = typeof r.data?.maxResults === 'number' ? r.data.maxResults : pageSize;
if (expectedTotal === null && typeof r.data?.total === 'number') {
expectedTotal = r.data.total;
}
for (const obj of values) {
const storeNumber = extractStoreNumberFromObject(obj, storeNumberAttr);
if (!storeNumber || !obj?.id) {
orphaned++;
continue;
}
newCache.set(storeNumber, {
objectId: String(obj.id),
objectKey: obj.objectKey || null,
label: obj.label || obj.name || null,
syncedAt: new Date().toISOString(),
});
}
seenTotal += values.length;
page++;
const isLast = r.data?.isLast === true
|| values.length === 0
|| values.length < returnedMaxResults;
logger.debug('Stores cache sync page', {
page,
startAt,
returnedMaxResults,
rowsThisPage: values.length,
seenTotal,
expectedTotal,
mappedSoFar: newCache.size,
orphanedSoFar: orphaned,
isLast,
});
if (isLast) break;
startAt += values.length;
}
if (page >= maxPages) {
logger.warn('Stores cache sync hit page cap; some stores may be missing', {
maxPages,
pageSize,
seenTotal,
});
}
// Only swap once we've read every page successfully.
state.cache = newCache;
state.lastSyncAt = new Date().toISOString();
await saveToDisk();
const durationMs = Date.now() - started;
logger.info('Stores cache refresh complete', {
storeCount: state.cache.size,
orphaned,
pagesRead: page,
durationMs,
forced: force,
});
return {
ok: true,
storeCount: state.cache.size,
orphaned,
pagesRead: page,
durationMs,
};
} catch (e) {
state.lastError = { message: e.message, at: new Date().toISOString() };
logger.error('Stores cache refresh failed', { error: e.message });
throw e;
} finally {
state.syncing = false;
}
}
/**
* Load the disk cache, kick off a background refresh if missing or stale, and
* schedule periodic refreshes. Idempotent safe to call more than once.
*
* Never throws. Individual failures are logged and surfaced through status().
*/
export async function init() {
if (!config.storesCache.enabled) {
logger.info('Stores cache disabled via config; skipping init');
return;
}
await loadFromDisk();
const staleAfterMs = (config.storesCache.staleAfterHours || 48) * 3600 * 1000;
const shouldRefreshNow = !state.lastSyncAt
|| (Date.now() - new Date(state.lastSyncAt).getTime()) > staleAfterMs;
if (shouldRefreshNow && isAssetsSyncConfigured()) {
logger.info('Stores cache is missing or stale; starting background refresh');
refresh().catch(e => logger.error('Initial stores cache refresh failed', { error: e.message }));
} else if (shouldRefreshNow) {
logger.warn('Stores cache is missing or stale but assets sync is not configured; skipping initial refresh');
}
const intervalHours = config.storesCache.refreshIntervalHours;
if (intervalHours > 0) {
if (state.scheduleTimer) clearInterval(state.scheduleTimer);
state.scheduleTimer = setInterval(() => {
if (!isAssetsSyncConfigured()) return;
refresh().catch(e => logger.error('Scheduled stores cache refresh failed', { error: e.message }));
}, intervalHours * 3600 * 1000);
state.scheduleTimer.unref?.(); // don't block process exit for tests
logger.info('Stores cache: periodic refresh scheduled', { intervalHours });
}
}
/**
* Test / shutdown hook. Clears the schedule timer and the in-memory map.
* Does NOT delete the on-disk cache.
*/
export function shutdown() {
if (state.scheduleTimer) clearInterval(state.scheduleTimer);
state.scheduleTimer = null;
state.cache = new Map();
state.lastSyncAt = null;
state.lastError = null;
state.syncing = false;
state.loadedFromDisk = false;
}

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