1070967870
Core capabilities: - Jira ticket lifecycle: status, update, comment, transitions, close - JSM Store Support request creation with Assets object resolution - Assets AQL diagnostic probe endpoint with schema/type introspection - Webex transcript ingestion (audio + JSON + human-readable) with restricted-visibility summary comments - Grok-powered single-ticket and open-tickets-by-reporter summaries Repo hygiene: - .gitignore covering .env, node_modules, logs, IDE dirs - .env.example documenting every env var - discover-ss-*.js scripts refactored to read credentials from .env - README covering setup, endpoints, and the Assets scope-vs-role gotcha Co-authored-by: Cursor <cursoragent@cursor.com>
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5.1 KiB
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209 lines
No EOL
5.1 KiB
JSON
[
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{
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"id": "266",
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"name": "Broken Device / Hardware",
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"defaultName": "Broken Device / Hardware",
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"description": "",
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"issueTypeId": "10085",
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"groupIds": [
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"156",
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"157"
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],
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"canCreateRequest": true
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},
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{
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"id": "267",
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"name": "Business Report Issue",
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"defaultName": "Business Report Issue",
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"description": "Business Report not updating or showing incorrect data? Click here",
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"issueTypeId": "10085",
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"groupIds": [
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"156",
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"158"
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],
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"canCreateRequest": true
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},
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{
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"id": "268",
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"name": "Omni Turn Off / On",
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"defaultName": "Omni Turn Off / On",
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"description": "",
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"issueTypeId": "10082",
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"groupIds": [
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"158"
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],
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"canCreateRequest": true
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},
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{
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"id": "269",
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"name": "Register Not Functioning Properly",
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"defaultName": "Register Not Functioning Properly",
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"description": "",
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"issueTypeId": "10085",
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"groupIds": [
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"156"
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],
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"canCreateRequest": true
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},
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{
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"id": "270",
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"name": "Report a Technology Issue",
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"defaultName": "Report a Technology Issue",
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"description": "Select this option if something you use for work that usually functions, is not functioning as expected.",
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"issueTypeId": "10085",
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"groupIds": [
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"158"
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],
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"canCreateRequest": true
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},
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{
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"id": "271",
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"name": "Report a Traffic Counter Issue",
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"defaultName": "Report a Traffic Counter Issue",
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"description": "",
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"issueTypeId": "10085",
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"groupIds": [
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"158"
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],
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"canCreateRequest": true
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},
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{
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"id": "272",
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"name": "Report an Issue with Sterling Application",
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"defaultName": "Report an Issue with Sterling Application",
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"description": "",
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"issueTypeId": "10085",
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"groupIds": [
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"158"
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],
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"canCreateRequest": true
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},
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{
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"id": "273",
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"name": "Report Missing Hardware",
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"defaultName": "Report Missing Hardware",
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"description": "",
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"issueTypeId": "10085",
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"groupIds": [
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"157"
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],
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"canCreateRequest": true
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},
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{
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"id": "274",
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"name": "Request Additional Hardware",
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"defaultName": "Request Additional Hardware",
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"description": "",
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"issueTypeId": "10082",
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"groupIds": [
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"157"
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],
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"canCreateRequest": true
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},
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{
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"id": "493",
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"name": "Store Transportation Request",
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"defaultName": "Store Transportation Request",
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"description": "Click here to report an issue / request assistance with store transportation.",
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"issueTypeId": "10085",
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"groupIds": [
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"158"
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],
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"canCreateRequest": true
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},
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{
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"id": "426",
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"name": "UKG Pro / Workforce Management Issues",
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"defaultName": "UKG Pro / Workforce Management Issues",
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"description": "",
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"issueTypeId": "10085",
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"groupIds": [
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"158"
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],
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"canCreateRequest": true
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},
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{
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"id": "275",
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"name": "Unable to Login",
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"defaultName": "Unable to Login",
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"description": "Try the AEO2GO.com password reset and [unlock|https://aeo.onelogin.com/login2#action=unlock_account] options!\n[Forgot Password| https://aeo.onelogin.com/login2#action=password_reset]\n[Instructions| https://wiki.ae.com/display/KB/AEO2GO+-+How+to+Unlock+Your+SSO+Network+Account]\n\nIt takes seconds to regain access! If that does not work, select this option.",
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"issueTypeId": "10085",
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"groupIds": [
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"156",
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"158"
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],
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"canCreateRequest": true
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},
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{
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"id": "276",
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"name": "Bug Resolution",
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"defaultName": "Bug Resolution",
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"description": "",
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"issueTypeId": "10079",
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"groupIds": [],
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"canCreateRequest": true
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},
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{
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"id": "263",
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"name": "Emailed request",
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"defaultName": "Emailed request",
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"description": "Request received from your email support channel.",
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"issueTypeId": "10082",
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"groupIds": [],
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"canCreateRequest": true
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},
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{
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"id": "359",
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"name": "Hardware Request",
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"defaultName": "Hardware Request",
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"description": "",
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"issueTypeId": "10091",
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"groupIds": [],
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"canCreateRequest": true
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},
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{
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"id": "393",
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"name": "Payment Table Validation ",
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"defaultName": "Payment Table Validation ",
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"description": "",
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"issueTypeId": "10082",
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"groupIds": [],
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"canCreateRequest": true
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},
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{
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"id": "277",
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"name": "Process Problem",
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"defaultName": "Process Problem",
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"description": "",
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"issueTypeId": "10079",
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"groupIds": [],
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"canCreateRequest": true
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},
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{
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"id": "494",
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"name": "Questions",
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"defaultName": "Questions",
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"description": "Request type used by live chat for fallback, only when other request types don't work.",
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"issueTypeId": "10008",
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"groupIds": [],
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"canCreateRequest": true
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},
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{
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"id": "278",
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"name": "Recurring Incident",
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"defaultName": "Recurring Incident",
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"description": "",
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"issueTypeId": "10079",
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"groupIds": [],
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"canCreateRequest": true
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},
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{
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"id": "280",
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"name": "SolarWinds Alert",
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"defaultName": "SolarWinds Alert",
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"description": "",
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"issueTypeId": "10085",
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"groupIds": [],
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"canCreateRequest": true
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}
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] |