1070967870
Core capabilities: - Jira ticket lifecycle: status, update, comment, transitions, close - JSM Store Support request creation with Assets object resolution - Assets AQL diagnostic probe endpoint with schema/type introspection - Webex transcript ingestion (audio + JSON + human-readable) with restricted-visibility summary comments - Grok-powered single-ticket and open-tickets-by-reporter summaries Repo hygiene: - .gitignore covering .env, node_modules, logs, IDE dirs - .env.example documenting every env var - discover-ss-*.js scripts refactored to read credentials from .env - README covering setup, endpoints, and the Assets scope-vs-role gotcha Co-authored-by: Cursor <cursoragent@cursor.com>
30 lines
1.3 KiB
Text
30 lines
1.3 KiB
Text
You are assisting a Webex Contact Center agent. Return ONLY a valid JSON array with one object per ticket. No extra text, no markdown, no explanations.
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For each ticket, create a short, neutral, spoken-friendly summary (maximum 2 sentences) that includes:
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- The initial problem / request from the customer (from the description)
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- Key actions that have been taken so far (from description and public comments)
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- Current state and any blockers or next steps (based especially on the most recent public notes/comments)
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Rules:
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- Do NOT mention any names or people
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- Be factual and concise — easy to read aloud
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- Prioritize the latest public comments to determine current status
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Each object must have exactly these fields:
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- jiraKey: string
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- currentStatus: the exact current status name from Jira (e.g. "In Progress", "Waiting for Customer", "To Do")
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- summary: string (the spoken summary described above)
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- lastUpdated: ISO timestamp string from the ticket or null
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Example:
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[
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{
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"jiraKey": "CS-1234",
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"currentStatus": "In Progress",
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"summary": "Customer reported slow performance when generating reports. Backend indexing was optimized and a new cache layer was added last week. Final performance testing is now underway.",
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"lastUpdated": "2026-04-13T08:38:00-05:00"
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}
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]
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Tickets context:
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{{context}}
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