wxccai/ss-request-types.json
jmcqueen 1070967870 Initial commit: Webex CC + Jira + xAI service
Core capabilities:
- Jira ticket lifecycle: status, update, comment, transitions, close
- JSM Store Support request creation with Assets object resolution
- Assets AQL diagnostic probe endpoint with schema/type introspection
- Webex transcript ingestion (audio + JSON + human-readable) with
  restricted-visibility summary comments
- Grok-powered single-ticket and open-tickets-by-reporter summaries

Repo hygiene:
- .gitignore covering .env, node_modules, logs, IDE dirs
- .env.example documenting every env var
- discover-ss-*.js scripts refactored to read credentials from .env
- README covering setup, endpoints, and the Assets scope-vs-role gotcha

Co-authored-by: Cursor <cursoragent@cursor.com>
2026-07-01 15:23:20 -04:00

643 lines
No EOL
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{
"_expands": [
"field"
],
"size": 20,
"start": 0,
"limit": 100,
"isLastPage": true,
"_links": {
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype?limit=100",
"base": "https://aeo.atlassian.net",
"context": ""
},
"values": [
{
"_expands": [
"field"
],
"id": "266",
"_links": {
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/266"
},
"name": "Broken Device / Hardware",
"description": "",
"helpText": "",
"defaultName": "Broken Device / Hardware",
"issueTypeId": "10085",
"serviceDeskId": "170",
"portalId": "170",
"groupIds": [
"156",
"157"
],
"icon": {
"id": "10472",
"_links": {
"iconUrls": {
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"24x24": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10472?size=small",
"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10472?size=xsmall",
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10472?size=medium"
}
}
},
"restrictionStatus": "OPEN",
"canCreateRequest": true
},
{
"_expands": [
"field"
],
"id": "267",
"_links": {
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/267"
},
"name": "Business Report Issue",
"description": "Business Report not updating or showing incorrect data? Click here",
"helpText": "",
"defaultName": "Business Report Issue",
"issueTypeId": "10085",
"serviceDeskId": "170",
"portalId": "170",
"groupIds": [
"156",
"158"
],
"icon": {
"id": "10492",
"_links": {
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"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10492?size=medium"
}
}
},
"restrictionStatus": "OPEN",
"canCreateRequest": true
},
{
"_expands": [
"field"
],
"id": "268",
"_links": {
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/268"
},
"name": "Omni Turn Off / On",
"description": "",
"helpText": "",
"defaultName": "Omni Turn Off / On",
"issueTypeId": "10082",
"serviceDeskId": "170",
"portalId": "170",
"groupIds": [
"158"
],
"icon": {
"id": "10487",
"_links": {
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"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10487?size=xsmall",
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}
}
},
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"canCreateRequest": true
},
{
"_expands": [
"field"
],
"id": "269",
"_links": {
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},
"name": "Register Not Functioning Properly",
"description": "",
"helpText": "",
"defaultName": "Register Not Functioning Properly",
"issueTypeId": "10085",
"serviceDeskId": "170",
"portalId": "170",
"groupIds": [
"156"
],
"icon": {
"id": "10484",
"_links": {
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"24x24": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10484?size=small",
"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10484?size=xsmall",
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10484?size=medium"
}
}
},
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"canCreateRequest": true
},
{
"_expands": [
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],
"id": "270",
"_links": {
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/270"
},
"name": "Report a Technology Issue",
"description": "Select this option if something you use for work that usually functions, is not functioning as expected.",
"helpText": "",
"defaultName": "Report a Technology Issue",
"issueTypeId": "10085",
"serviceDeskId": "170",
"portalId": "170",
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"158"
],
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"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10470?size=xsmall",
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10470?size=medium"
}
}
},
"restrictionStatus": "OPEN",
"canCreateRequest": true
},
{
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],
"id": "271",
"_links": {
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/271"
},
"name": "Report a Traffic Counter Issue",
"description": "",
"helpText": "",
"defaultName": "Report a Traffic Counter Issue",
"issueTypeId": "10085",
"serviceDeskId": "170",
"portalId": "170",
"groupIds": [
"158"
],
"icon": {
"id": "10648",
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"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10648?size=medium"
}
}
},
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"canCreateRequest": true
},
{
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],
"id": "272",
"_links": {
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/272"
},
"name": "Report an Issue with Sterling Application",
"description": "",
"helpText": "",
"defaultName": "Report an Issue with Sterling Application",
"issueTypeId": "10085",
"serviceDeskId": "170",
"portalId": "170",
"groupIds": [
"158"
],
"icon": {
"id": "10469",
"_links": {
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"24x24": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10469?size=small",
"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10469?size=xsmall",
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10469?size=medium"
}
}
},
"restrictionStatus": "OPEN",
"canCreateRequest": true
},
{
"_expands": [
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],
"id": "273",
"_links": {
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/273"
},
"name": "Report Missing Hardware",
"description": "",
"helpText": "",
"defaultName": "Report Missing Hardware",
"issueTypeId": "10085",
"serviceDeskId": "170",
"portalId": "170",
"groupIds": [
"157"
],
"icon": {
"id": "10489",
"_links": {
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"24x24": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10489?size=small",
"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10489?size=xsmall",
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10489?size=medium"
}
}
},
"restrictionStatus": "OPEN",
"canCreateRequest": true
},
{
"_expands": [
"field"
],
"id": "274",
"_links": {
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/274"
},
"name": "Request Additional Hardware",
"description": "",
"helpText": "",
"defaultName": "Request Additional Hardware",
"issueTypeId": "10082",
"serviceDeskId": "170",
"portalId": "170",
"groupIds": [
"157"
],
"icon": {
"id": "10511",
"_links": {
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"24x24": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10511?size=small",
"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10511?size=xsmall",
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10511?size=medium"
}
}
},
"restrictionStatus": "OPEN",
"canCreateRequest": true
},
{
"_expands": [
"field"
],
"id": "493",
"_links": {
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/493"
},
"name": "Store Transportation Request",
"description": "Click here to report an issue / request assistance with store transportation.",
"helpText": "",
"defaultName": "Store Transportation Request",
"issueTypeId": "10085",
"serviceDeskId": "170",
"portalId": "170",
"groupIds": [
"158"
],
"icon": {
"id": "10664",
"_links": {
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"24x24": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10664?size=small",
"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10664?size=xsmall",
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10664?size=medium"
}
}
},
"restrictionStatus": "OPEN",
"canCreateRequest": true
},
{
"_expands": [
"field"
],
"id": "426",
"_links": {
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/426"
},
"name": "UKG Pro / Workforce Management Issues",
"description": "",
"helpText": "",
"defaultName": "UKG Pro / Workforce Management Issues",
"issueTypeId": "10085",
"serviceDeskId": "170",
"portalId": "170",
"groupIds": [
"158"
],
"icon": {
"id": "10499",
"_links": {
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"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10499?size=xsmall",
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10499?size=medium"
}
}
},
"restrictionStatus": "OPEN",
"canCreateRequest": true
},
{
"_expands": [
"field"
],
"id": "275",
"_links": {
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/275"
},
"name": "Unable to Login",
"description": "Try the AEO2GO.com password reset and [unlock|https://aeo.onelogin.com/login2#action=unlock_account] options!\n[Forgot Password| https://aeo.onelogin.com/login2#action=password_reset]\n[Instructions| https://wiki.ae.com/display/KB/AEO2GO+-+How+to+Unlock+Your+SSO+Network+Account]\n\nIt takes seconds to regain access! If that does not work, select this option.",
"helpText": "",
"defaultName": "Unable to Login",
"issueTypeId": "10085",
"serviceDeskId": "170",
"portalId": "170",
"groupIds": [
"156",
"158"
],
"icon": {
"id": "10610",
"_links": {
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"24x24": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10610?size=small",
"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10610?size=xsmall",
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10610?size=medium"
}
}
},
"restrictionStatus": "OPEN",
"canCreateRequest": true
},
{
"_expands": [
"field"
],
"id": "276",
"_links": {
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/276"
},
"name": "Bug Resolution",
"description": "",
"helpText": "",
"defaultName": "Bug Resolution",
"issueTypeId": "10079",
"serviceDeskId": "170",
"portalId": "170",
"groupIds": [],
"icon": {
"id": "10476",
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}
}
},
"restrictionStatus": "OPEN",
"canCreateRequest": true
},
{
"_expands": [
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],
"id": "263",
"_links": {
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/263"
},
"name": "Emailed request",
"description": "Request received from your email support channel.",
"helpText": "",
"defaultName": "Emailed request",
"issueTypeId": "10082",
"serviceDeskId": "170",
"portalId": "170",
"groupIds": [],
"icon": {
"id": "10527",
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}
}
},
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},
{
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],
"id": "359",
"_links": {
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},
"name": "Hardware Request",
"description": "",
"helpText": "",
"defaultName": "Hardware Request",
"issueTypeId": "10091",
"serviceDeskId": "170",
"portalId": "170",
"groupIds": [],
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"id": "10511",
"_links": {
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"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10511?size=xsmall",
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10511?size=medium"
}
}
},
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"canCreateRequest": true
},
{
"_expands": [
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],
"id": "393",
"_links": {
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/393"
},
"name": "Payment Table Validation ",
"description": "",
"helpText": "",
"defaultName": "Payment Table Validation ",
"issueTypeId": "10082",
"serviceDeskId": "170",
"portalId": "170",
"groupIds": [],
"icon": {
"id": "10471",
"_links": {
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"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10471?size=xsmall",
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10471?size=medium"
}
}
},
"restrictionStatus": "OPEN",
"canCreateRequest": true
},
{
"_expands": [
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],
"id": "277",
"_links": {
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/277"
},
"name": "Process Problem",
"description": "",
"helpText": "",
"defaultName": "Process Problem",
"issueTypeId": "10079",
"serviceDeskId": "170",
"portalId": "170",
"groupIds": [],
"icon": {
"id": "10472",
"_links": {
"iconUrls": {
"48x48": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10472?size=large",
"24x24": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10472?size=small",
"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10472?size=xsmall",
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10472?size=medium"
}
}
},
"restrictionStatus": "OPEN",
"canCreateRequest": true
},
{
"_expands": [
"field"
],
"id": "494",
"_links": {
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/494"
},
"name": "Questions",
"description": "Request type used by live chat for fallback, only when other request types don't work.",
"helpText": "",
"defaultName": "Questions",
"issueTypeId": "10008",
"serviceDeskId": "170",
"portalId": "170",
"groupIds": [],
"icon": {
"id": "10466",
"_links": {
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"48x48": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10466?size=large",
"24x24": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10466?size=small",
"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10466?size=xsmall",
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10466?size=medium"
}
}
},
"restrictionStatus": "OPEN",
"canCreateRequest": true
},
{
"_expands": [
"field"
],
"id": "278",
"_links": {
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/278"
},
"name": "Recurring Incident",
"description": "",
"helpText": "",
"defaultName": "Recurring Incident",
"issueTypeId": "10079",
"serviceDeskId": "170",
"portalId": "170",
"groupIds": [],
"icon": {
"id": "10507",
"_links": {
"iconUrls": {
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{
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],
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