Core capabilities: - Jira ticket lifecycle: status, update, comment, transitions, close - JSM Store Support request creation with Assets object resolution - Assets AQL diagnostic probe endpoint with schema/type introspection - Webex transcript ingestion (audio + JSON + human-readable) with restricted-visibility summary comments - Grok-powered single-ticket and open-tickets-by-reporter summaries Repo hygiene: - .gitignore covering .env, node_modules, logs, IDE dirs - .env.example documenting every env var - discover-ss-*.js scripts refactored to read credentials from .env - README covering setup, endpoints, and the Assets scope-vs-role gotcha Co-authored-by: Cursor <cursoragent@cursor.com>
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643 lines
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"24x24": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10476?size=small",
|
|
"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10476?size=xsmall",
|
|
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10476?size=medium"
|
|
}
|
|
}
|
|
},
|
|
"restrictionStatus": "OPEN",
|
|
"canCreateRequest": true
|
|
},
|
|
{
|
|
"_expands": [
|
|
"field"
|
|
],
|
|
"id": "263",
|
|
"_links": {
|
|
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/263"
|
|
},
|
|
"name": "Emailed request",
|
|
"description": "Request received from your email support channel.",
|
|
"helpText": "",
|
|
"defaultName": "Emailed request",
|
|
"issueTypeId": "10082",
|
|
"serviceDeskId": "170",
|
|
"portalId": "170",
|
|
"groupIds": [],
|
|
"icon": {
|
|
"id": "10527",
|
|
"_links": {
|
|
"iconUrls": {
|
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"48x48": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10527?size=large",
|
|
"24x24": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10527?size=small",
|
|
"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10527?size=xsmall",
|
|
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10527?size=medium"
|
|
}
|
|
}
|
|
},
|
|
"restrictionStatus": "OPEN",
|
|
"canCreateRequest": true
|
|
},
|
|
{
|
|
"_expands": [
|
|
"field"
|
|
],
|
|
"id": "359",
|
|
"_links": {
|
|
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/359"
|
|
},
|
|
"name": "Hardware Request",
|
|
"description": "",
|
|
"helpText": "",
|
|
"defaultName": "Hardware Request",
|
|
"issueTypeId": "10091",
|
|
"serviceDeskId": "170",
|
|
"portalId": "170",
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|
"groupIds": [],
|
|
"icon": {
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|
"id": "10511",
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|
"_links": {
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"iconUrls": {
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|
"48x48": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10511?size=large",
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"24x24": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10511?size=small",
|
|
"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10511?size=xsmall",
|
|
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10511?size=medium"
|
|
}
|
|
}
|
|
},
|
|
"restrictionStatus": "OPEN",
|
|
"canCreateRequest": true
|
|
},
|
|
{
|
|
"_expands": [
|
|
"field"
|
|
],
|
|
"id": "393",
|
|
"_links": {
|
|
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/393"
|
|
},
|
|
"name": "Payment Table Validation ",
|
|
"description": "",
|
|
"helpText": "",
|
|
"defaultName": "Payment Table Validation ",
|
|
"issueTypeId": "10082",
|
|
"serviceDeskId": "170",
|
|
"portalId": "170",
|
|
"groupIds": [],
|
|
"icon": {
|
|
"id": "10471",
|
|
"_links": {
|
|
"iconUrls": {
|
|
"48x48": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10471?size=large",
|
|
"24x24": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10471?size=small",
|
|
"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10471?size=xsmall",
|
|
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10471?size=medium"
|
|
}
|
|
}
|
|
},
|
|
"restrictionStatus": "OPEN",
|
|
"canCreateRequest": true
|
|
},
|
|
{
|
|
"_expands": [
|
|
"field"
|
|
],
|
|
"id": "277",
|
|
"_links": {
|
|
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/277"
|
|
},
|
|
"name": "Process Problem",
|
|
"description": "",
|
|
"helpText": "",
|
|
"defaultName": "Process Problem",
|
|
"issueTypeId": "10079",
|
|
"serviceDeskId": "170",
|
|
"portalId": "170",
|
|
"groupIds": [],
|
|
"icon": {
|
|
"id": "10472",
|
|
"_links": {
|
|
"iconUrls": {
|
|
"48x48": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10472?size=large",
|
|
"24x24": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10472?size=small",
|
|
"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10472?size=xsmall",
|
|
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10472?size=medium"
|
|
}
|
|
}
|
|
},
|
|
"restrictionStatus": "OPEN",
|
|
"canCreateRequest": true
|
|
},
|
|
{
|
|
"_expands": [
|
|
"field"
|
|
],
|
|
"id": "494",
|
|
"_links": {
|
|
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/494"
|
|
},
|
|
"name": "Questions",
|
|
"description": "Request type used by live chat for fallback, only when other request types don't work.",
|
|
"helpText": "",
|
|
"defaultName": "Questions",
|
|
"issueTypeId": "10008",
|
|
"serviceDeskId": "170",
|
|
"portalId": "170",
|
|
"groupIds": [],
|
|
"icon": {
|
|
"id": "10466",
|
|
"_links": {
|
|
"iconUrls": {
|
|
"48x48": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10466?size=large",
|
|
"24x24": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10466?size=small",
|
|
"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10466?size=xsmall",
|
|
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10466?size=medium"
|
|
}
|
|
}
|
|
},
|
|
"restrictionStatus": "OPEN",
|
|
"canCreateRequest": true
|
|
},
|
|
{
|
|
"_expands": [
|
|
"field"
|
|
],
|
|
"id": "278",
|
|
"_links": {
|
|
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/278"
|
|
},
|
|
"name": "Recurring Incident",
|
|
"description": "",
|
|
"helpText": "",
|
|
"defaultName": "Recurring Incident",
|
|
"issueTypeId": "10079",
|
|
"serviceDeskId": "170",
|
|
"portalId": "170",
|
|
"groupIds": [],
|
|
"icon": {
|
|
"id": "10507",
|
|
"_links": {
|
|
"iconUrls": {
|
|
"48x48": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10507?size=large",
|
|
"24x24": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10507?size=small",
|
|
"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10507?size=xsmall",
|
|
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10507?size=medium"
|
|
}
|
|
}
|
|
},
|
|
"restrictionStatus": "OPEN",
|
|
"canCreateRequest": true
|
|
},
|
|
{
|
|
"_expands": [
|
|
"field"
|
|
],
|
|
"id": "280",
|
|
"_links": {
|
|
"self": "https://aeo.atlassian.net/rest/servicedeskapi/servicedesk/170/requesttype/280"
|
|
},
|
|
"name": "SolarWinds Alert",
|
|
"description": "",
|
|
"helpText": "",
|
|
"defaultName": "SolarWinds Alert",
|
|
"issueTypeId": "10085",
|
|
"serviceDeskId": "170",
|
|
"portalId": "170",
|
|
"groupIds": [],
|
|
"icon": {
|
|
"id": "10511",
|
|
"_links": {
|
|
"iconUrls": {
|
|
"48x48": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10511?size=large",
|
|
"24x24": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10511?size=small",
|
|
"16x16": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10511?size=xsmall",
|
|
"32x32": "https://aeo.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10511?size=medium"
|
|
}
|
|
}
|
|
},
|
|
"restrictionStatus": "OPEN",
|
|
"canCreateRequest": true
|
|
}
|
|
]
|
|
} |