jmcqueen
7dc326c404
Replace /phonestatus follow-ups with /voicestatus, /wanstatus, /phonediag, and /dectdiag; extend /voicediag with relay probes and section-based MPP diagnostics. Co-authored-by: Cursor <cursoragent@cursor.com>
67 lines
2.4 KiB
Markdown
67 lines
2.4 KiB
Markdown
# Jira poller enrichment
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Hourly automation that enriches unassigned Jira tickets with CollabFinder
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command output posted as ADF comments. Orchestrated by
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[`services/jiraPollerService.js`](../jiraPollerService.js); scheduled in
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`index.js` when `JIRA_POLLER_ROOM_ID` is set.
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## Flow
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```
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JQL search → classifyTicket (AI) → resolveEnrichmentPlan (rules)
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→ runEnrichmentChecks (collectors + renderers) → Jira ADF comment
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→ label bot-enriched → Webex summary
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```
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Idempotency uses Jira labels (`bot-enriched`, `bot-skipped`), not local
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state. Transient failures leave the ticket unlabeled for retry next hour.
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## Communication Services symptom rules
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For tickets with component **Communication Services** and a resolvable store:
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| Symptom keywords | Checks run |
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|------------------|------------|
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| Call quality / connectivity (garbled, static, can't connect, …) | `voicestatus` + `callreport` |
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| Spam / robocall / nuisance | `callreport` only |
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| Neither | Default: `phone` → voicestatus, `av` → avstatus |
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`callreport` uses the **today** business window (9am local → now minus 5 min).
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Store number comes from the AI classifier; if missing but a symptom rule
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matched, the planner falls back to `Store NNNN` in the summary.
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## Adding a new symptom rule
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1. Open [`enrichmentRules.js`](enrichmentRules.js).
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2. Add regex patterns to `CALL_QUALITY_PATTERNS`, `SPAM_PATTERNS`, or a new
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pattern list.
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3. Extend `resolveEnrichmentPlan()` to push a rule id into `matchedRules`
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and append check ids to `checks`.
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4. Add tests in `tests/jiraPoller.enrichmentRules.test.js`.
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## Adding a new enrichment check
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1. Register the check in `CHECK_IDS` and `CHECK_RUNNERS` in
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[`runEnrichment.js`](runEnrichment.js) (collector + renderer, same as the
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chat command).
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2. Reference the new check id from a rule in `enrichmentRules.js`.
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3. Add tests in `tests/jiraPoller.runEnrichment.test.js`.
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## Manual trigger
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```
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/jirapoll run poller now
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/jirapoll prime label backlog without enriching (one-time adoption)
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```
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## Environment
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| Variable | Purpose |
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|----------|---------|
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| `JIRA_POLLER_ROOM_ID` | Webex room for hourly summary + enables cron |
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| `JIRA_STORE_FIELD_ID` | Pin Store Number custom field id |
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| `JIRA_POLLER_MODEL` | Override X.AI model for classification |
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| `CDR_FEED_COOLDOWN_MS` | cdr_feed rate limit (default 65000) for callreport |
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See `.env.example` for full Jira poller section.
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